Production Support Analyst
HCVT · Fort Worth, TX · 1 wk ago
HybridInformation TechnologyFull-time
About the role
As a Production Support Analyst, you will be responsible for the following:
- Investigates, resolves, or escalates incoming support requests from internal and external clients for custom developed accounting / tax systems and vendor software
- Proactively communicates issues to management and development teams as needed
- Monitors ticket backlog and prioritizes effectively to meet client service levels
- Contributes to continuous creation of, and updates to, technical and end-user support documentation
- Participates in change management and release management
Requirements
- Bachelor’s degree in information systems, accounting, or related field required; accounting education / experience a plus
- Proficient using MS SQL and Excel
- Demonstrable experience using Microsoft Business Intelligence technologies, such as SSRS
- Self-starter with ability to work independently with minimal supervision
- Strong analytical and problem solving, and creative thinking skills
- Excellent written, oral communication and documentation skills; able to communicate complex technical answers to non-technical people
- Customer service-oriented
- Flexible with changes in hours during busy season and able to assist after hours / on weekends if needed