Mail Services Supervisor

About the role

The Millennium Group (TMG) is an award-winning business process outsourcing firm specializing in print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. With over 1,500 associates nationwide, TMG seeks a motivated individual to contribute to our 30+ years of industry success.

Responsibilities

• Supervise daily mail room operations, including sorting, distribution, pickup, and delivery of mail and parcels.
• Ensure timely processing of incoming/outgoing shipments.
• Monitor workflow to maintain efficiency and meet service-level agreements.
• Lead, train, and schedule mail room staff; assign tasks and monitor employee performance.
• Ensure adherence to safety procedures and workplace standards.
• Coordinate courier services and internal delivery routes; track packages and resolve delivery issues or delays.
• Maintain relationships with shipping vendors and service providers.
• Manage bulk mailings and special delivery projects.
• Maintain confidentiality and security of sensitive mail; enforce proper handling of certified, registered, and confidential materials.
• Ensure compliance with postal regulations, company policies, and legal requirements.
• Oversee inventory of mail room supplies (labels, postage, packaging materials).
• Manage postage meters and shipping systems; ensure equipment maintenance and troubleshoot operational issues.

Requirements

• High school diploma or equivalent.
• 2–3 years of experience in mail services or logistics.
• Prior supervisory or team leadership experience.
• Strong organizational and time-management skills.
• Experience with mail room automation systems or logistics software.
• Proficient in Microsoft Office Software (Word, Excel, Outlook).
• Strong problem-solving and decision-making abilities.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Must be able to lift 50 lbs.
• Business casual dress.

Skills

• Mail processing accuracy and turnaround time.
• Proven ability to remain calm under pressure; resilient.
• Assertive and resourceful; motivated; willing to ask questions and take initiative without direction.
• Customer/internal client satisfaction.