Mail Services Supervisor

About the role

The Millennium Group (TMG) is an award-winning business process outsourcing firm specializing in print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and higher education institutions. TMG is seeking a highly motivated, enthusiastic team player to contribute to over 30 years of industry success.

Responsibilities

• Supervise mail and shipping/receiving operations with a strong working knowledge of the processes.
• Collect data and prepare monthly reports.
• Maintain records, files, and a centralized employee database for mail processing, production reporting, and tracking deliveries and pick-ups.
• Train, monitor, and discipline employees; prepare appraisals and evaluate performance.
• Interview candidates for open positions.
• Demonstrate high-level problem-solving skills and handle difficult or irate customers periodically.
• Maintain, review, and update the site Operations Manual.
• Educate client staff on available services and interact with vendors on the client’s behalf.
• Review departmental charges, post client chargebacks, and code courier invoices.
• Ensure priority handling of incoming accountable deliveries, including messenger packages.
• Maintain equipment in good working order and perform key operator maintenance.
• Follow through on issues involving lost or delayed packages or service problems, both verbally and in writing.
• Maintain inventory and oversee distribution of client office supplies.
• Interface daily with client contacts and attend meetings as required.
• Keep the Operations Manager informed of operational efficiencies and potential problems.
• Resolve staff interpersonal conflicts.
• Perform the work of those you oversee when necessary.
• Work overtime periodically as required.
• Other duties as assigned.

Requirements

• Minimum of 3 years of supervisory experience in mail, copy, or office services.
• Excellent administration and computer skills.
• Knowledge of US Postal Service, UPS shipping, and other shipping software.
• Ability to set priorities, motivate others, and multitask.
• Ability to lift up to 50 pounds.
• Flexibility to adapt to changes and foster teamwork.
• Strong leadership qualities and written/verbal communication skills.
• Excellent customer service skills.