Mail Services Supervisor

Key Responsibilities

• Receiving and processing packages that are delivered into the mail center
• Deliver mail and packages to recipients using package tracking software
• Provide customer service and serve as client's primary contact for service and issues
• Provide support and coverage to the on-site Manager
• Provide support and coverage at reception desk when needed
• Communicate team goals and evaluate team progress
• Learn all aspects of mail operations and provide coverage during absences
• Ensure safety and security procedures are followed always
• Assist with monthly reporting
• Ensure all employee training is performed and all employees meet skills standards
• Respond to client issues and ensure appropriate escalation processes are followed by communicating critical issues to Manager without delay
• Maintain a clean and safe workspace
• Assist with employee moves
• Move furniture if required
• Help with Conference room set ups if needed
• Monitoring shred bins throughout the buildings and swapping them out when full
• Help with various task required from facilities
• Other duties as assigned

Job Requirements

• Two years or more of experience in an office environment
• 2-3 years' experience with Microsoft Office Software (Word, Excel, Outlook)
• Strong work ethic; diplomatic; team and service oriented; builds strong working relationships
• Exhibits superior verbal communication and phone skills
• Exhibits exceptional customer service skills
• Consistently demonstrates professional demeanor, appearance and attitude
• Proven ability to remain calm under pressure; resilient
• Sound judgment and problem-solving ability
• Able to appropriately handle confidential and highly sensitive material
• Demonstrated ability to be flexible and adapt to an ever-changing work environment
• Assertive and resourceful; motivated; willing to ask questions and take initiative without direction
• Must be able to lift 50lbs