M365 Communication Systems Engineer

About the role

We are seeking a highly skilled and self‑driven Microsoft 365 Communication Systems Engineer to join our Corporate Platform Engineering team. This role emphasizes Exchange administration (on‑prem and cloud), Microsoft Teams management, and M365 governance, with strong knowledge of Purview retention policies and Defender for Cloud. The ideal candidate will be a well‑rounded M365/Entra/Azure engineer who can troubleshoot complex issues, drive adoption of integrated SaaS solutions (e.g., Jira, ServiceNow in Teams), and maintain a secure, compliant environment.

Responsibilities

• Exchange Administration: Manage and maintain Exchange Online and on‑prem Exchange environments, including mail flow, hybrid configurations, and security hardening; implement and maintain Exchange Online Protection (EOP) and Microsoft Defender for Office 365 policies; troubleshoot mail delivery, transport rules, and compliance issues; manage mail routing, connectors, accepted domains, DKIM, DMARC, SPF, and hybrid mail flow; administer shared, resource, distribution, Microsoft 365, and mail‑enabled security groups; perform advanced troubleshooting of mail flow, hybrid connectivity, directory synchronization, transport services, message trace analysis, and client connectivity issues.
• Microsoft Teams Management: Configure and maintain Teams governance, policies, lifecycle management, external and guest access, and collaboration settings; drive adoption of Teams integrations with SaaS platforms like Jira and ServiceNow; support Teams Phone, Auto Attendants, and Call Queues; support Teams Rooms and meeting‑experience enhancements.
• Compliance & Security: Partner with Information Security teams to support Microsoft Purview retention, compliance, and information‑governance initiatives across Exchange Online, Teams, and SharePoint Online; provide technical guidance, troubleshooting, and platform expertise related to retention policies, compliance configurations, data‑lifecycle management, and Microsoft 365 workloads; participate in security reviews, audits, and remediation efforts; collaborate with cybersecurity teams on Microsoft 365 security initiatives; assist with Entra ID administration, enterprise‑application integration, SaaS authentication, Single Sign‑On (SSO), and Conditional Access policy support.

Core Infrastructure Skills

• Perform basic engineering tasks: Active Directory, Group Policy, schema updates, and certificate renewals.
• Utilize monitoring tools for proactive issue detection and resolution.
• Automate tasks using PowerShell for M365 and Azure environments.

Operational Requirements

• Execute after‑hours changes as needed under strict Change Management processes.
• Document configurations, troubleshooting steps, and knowledge‑transfer materials.
• Collaborate across teams to efficiently identify issues, resolve problems, and continuously improve platform stability and user experience.

Qualifications

• Deep expertise in Exchange Online and on‑prem Exchange administration.
• Experience troubleshooting mail flow, hybrid Exchange environments, transport services, connectors, and message delivery issues.
• Strong knowledge of Microsoft Teams governance, lifecycle management, and SaaS integrations (e.g., Jira, ServiceNow).
• Experience supporting and troubleshooting Microsoft Purview compliance, retention, and information‑governance solutions.
• Familiarity with Exchange Online Protection (EOP), Microsoft Defender for Office 365, and email security best practices.
• Working knowledge of Microsoft Entra ID, Single Sign‑On (SSO), Conditional Access, and hybrid identity solutions including Microsoft Entra Connect.
• Proficiency in PowerShell scripting for automation and troubleshooting.
• Solid understanding of Active Directory, Group Policy, DNS, certificate management, and hybrid identity architectures.
• Experience with network and server administration fundamentals.
• Knowledge of general disaster recovery validation methods and willingness to assist in testing efforts.
• Comfortable working within a strict, heavily vetted Change Management process.
• Ability to support security, audit, and risk‑control requirements within a regulated environment, with familiarity in common industry security frameworks.
• Strong documentation skills for platform configurations and user instructions.
• Excellent troubleshooting skills and ability to take ownership of tasks from start to finish.
• Exceptional communication and problem‑solving skills; able to clearly articulate initiatives and solutions.
• Highly organized with strong attention to detail.
• Self‑driven, proactive, and capable of adapting quickly to changing business and technology requirements.

Work Conditions & Expectations

• Hybrid schedule: 3 days onsite (Charlotte, NC preferred; occasional visits to Winston‑Salem, NC) and remaining days remote.
• Operational flexibility: ability to perform after‑hours changes and participate in on‑call rotations when required.
• Dynamic environment: frequent troubleshooting, cross‑team collaboration, and adapting to evolving technologies.
• Security & compliance: adherence to strict Change Management processes and participation in security reviews.
• Standard office setup: use of standard IT equipment (laptops, conferencing tools, monitoring systems) with occasional interaction with server rooms or networking hardware.