M&A Transaction Manager - Human Capital Strategy and Diligence

About the role

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Responsibilities

• Conduct HR due diligence, including compensation, benefits, labor relations, and compliance.
• Evaluate organizational structures, talent models, and workforce planning strategies.
• Audit cultural alignment and readiness for change management.
• Develop HR integration strategies and post-close action plans.
• Collaborate with finance, legal, and business leaders on workforce-related risks.
• Analyze HR technologies and recommend harmonization processes.
• Prepare executive-level reports summarizing key human capital findings.

Requirements

The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Bachelor’s degree in HR, Business, or related field (MBA or MS in HR preferred).
• 5+ years in HR consulting, human capital M&A, or organizational design.
• Strong understanding of compensation, benefits, HR compliance, and labor dynamics.
• Experience with BPO workforce models and global HR operations.
• Proficiency in Excel, PowerPoint, and HRIS systems.
• Excellent communication and stakeholder engagement skills.
• Familiarity with the full M&A lifecycle and post-merger integration.

Qualifications

• Bachelor’s degree in HR, Business, or related field (MBA or MS in HR preferred).
• 5+ years in HR consulting, human capital M&A, or organizational design.
• Strong understanding of compensation, benefits, HR compliance, and labor dynamics.
• Experience with BPO workforce models and global HR operations.
• Proficiency in Excel, PowerPoint, and HRIS systems.
• Excellent communication and stakeholder engagement skills.
• Familiarity with the full M&A lifecycle and post-merger integration.

Skills

• Compensation and benefits expertise.
• Labor relations and compliance knowledge.
• Organizational design and talent modeling.
• Change management and cultural alignment.
• HR integration and post-close action planning.
• HR technologies and harmonization processes.
• Executive-level reporting and analysis.

Benefits

At MCI, we offer a variety of benefits and incentives to support and reward our team members, including:

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Safety and Security
• Professional Development
• Work-Life Balance

Pay

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

Schedule

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Contact Information

If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!