LOSS PREV/CUSTOMER ENGAGEMENT SPEC

About the role

Provide customer service by acknowledging customers as they enter and exit the store, answer questions, assist with deactivation of electronic article surveillance devices, and monitor the Greeter Kiosk.

Responsibilities

• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
• Based in Portland, Oregon, Fred Meyer merged with The Kroger Company in 1998. Today, we're proudly serving Fred Meyer customers in over 120 stores throughout Oregon, Washington, Idaho and Alaska.
• Work within a fast-paced environment, maintaining confidentiality and protecting sensitive information.
• Respond to activations of Electronic Article Surveillance (EAS) systems, assist customers with deactivation of EAS devices, answer customer questions, and direct customers to registers.
• Maneuver in the store's entry and exit areas, politely ask customers to see their receipt for non-bagged items, and direct customers to registers when non-bagged items are observed.
• Assist customers with basic carts that may lock up with Purcheck, report safety concerns to supervisor, and comply with corporate policies.
• Model customer 1st behavior; deliver and encourage other associates to deliver excellent customer service.
• Direct communication with the district Asset Protection (AP) manager/district AP specialists to report suspicious behavior.
• Maintain flexibility to work any shift.

Requirements

Minimum High School Diploma or GED

Strong attention to detail

Demonstrated ability to maintain confidentiality and protect sensitive information

Ability to work in a fast-paced environment

Ability to work within strict time frames/resolute deadlines

Strong critical thinking skills, attention to detail, and ability to draw conclusions

Qualifications

Desired Ability to speak a second language

Knowledge of Kroger policies, procedures, and organizational structure

Skills

Model customer 1st behavior

Deliver and encourage other associates to deliver excellent customer service

Benefits

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Paid time off, including holiday and sick pay based on eligibility and length of service.
• Free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.