LOSS PREV/CUSTOMER ENGAGEMENT SPEC

About the role

Provide customer service by acknowledging customers as they enter and exit the store, answer questions, assist with deactivation of electronic article surveillance devices, and monitor the Greeter Kiosk.

Responsibilities

• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
• Based in Salt Lake City, Utah, Smith's Food and Drug merged with The Kroger Company in 1998. Today, we're proudly serving Smith's customers in over 140 stores throughout Utah, Nevada, New Mexico, Arizona, Montana, Idaho and Wyoming.
• Work within a fast-paced environment and adhere to strict time frames and deadlines.
• Use strong critical thinking skills, attention to detail, and the ability to draw conclusions.
• Communicate effectively with customers and colleagues, speaking a second language if possible.
• Model customer-first behavior and deliver excellent customer service.
• Operate in entry and exit areas of the store, politely asking customers to see their receipts for non-bagged items and directing them to registers.
• Assist customers with deactivating EAS devices, answering questions about store layout, and reporting suspicious behavior to supervisors.
• Monitor and respond to EAS system activations, and communicate with district Asset Protection (AP) managers/district AP specialists as needed.
• Maintain flexibility to work any shift and comply with corporate policies.

Requirements

• Minimum High School Diploma or GED.
• Strong attention to detail.
• Demonstrated ability to maintain confidentiality and protect sensitive information.
• Ability to work in a fast-paced environment.
• Ability to work within strict time frames and deadlines.
• Strong critical thinking skills, attention to detail, and ability to draw conclusions.

Qualifications

• Desired: Ability to speak a second language.
• Knowledge of Kroger policies, procedures, and organizational structure.
• Valued: Ability to model customer-first behavior and deliver excellent customer service.
• Essential: Ability to perform the essential job functions of this position with or without reasonable accommodation.

Skills

• Customer service skills.
• Attention to detail.
• Time management.
• Communication skills.
• Problem-solving skills.

Benefits

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. These benefits include:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Paid time off, including holiday and sick pay based on eligibility and length of service.
• Free counseling through the Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Tuition reimbursement up to $21,000 over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

Pay

Details about pay will be provided during the interview process.

Schedule

Details about schedule will be provided during the interview process.