LOSS PREV/CUSTOMER ENGAGEMENT SPEC

Based in Portland, Oregon, Fred Meyer merged with The Kroger Company in 1998 and now serves customers in over 120 stores across Oregon, Washington, Idaho, and Alaska. As part of the Kroger family, the company focuses on feeding the human spirit through diverse teams, innovative experiences, and a commitment to respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Acknowledge customers in a friendly manner as they enter and exit the store.
• Monitor the Greeter Kiosk and assist customers with questions about store layout, product locations, and services.
• Politely request receipts for non‑bagged items and direct customers to registers when needed.
• Respond to activations of Electronic Article Surveillance (EAS) systems and assist customers with deactivation of EAS devices.
• Report suspicious behavior and safety concerns to the district Asset Protection manager or specialists.
• Assist customers with bascarts that may lock up using Purcheck.
• Maintain confidentiality and protect sensitive information.
• Comply with corporate policies, promote company initiatives, and model “customer first” behavior.
• Maintain flexibility to work any shift and meet strict time frames and deadlines.

Qualifications

• Minimum: High School Diploma or GED.
• Strong attention to detail and critical‑thinking skills.
• Ability to work in a fast‑paced environment and meet strict deadlines.
• Demonstrated ability to maintain confidentiality and protect sensitive information.
• Knowledge of Kroger policies, procedures, and organizational structure (preferred).
• Ability to speak a second language (desired).
• Model customer‑first behavior and encourage excellent service among associates.

Benefits

• Comprehensive healthcare coverage (medical, dental, vision, prescription) through company or collective bargaining plans.
• Flexible scheduling for full‑ and part‑time roles, with paid time off, holiday pay, and sick pay based on eligibility and length of service.
• Emotional and financial support via a free Employee Assistance Program and confidential financial tools/coaching with Goldman Sachs Ayco.
• Associate discounts on food, travel, technology, and more.
• Up to $21,000 in tuition reimbursement over your career through the Continuing Education program.
• Extensive training programs and diverse career pathways for growth.