LOSS PREV/CUSTOMER ENGAGEMENT SPEC

About the role

Based in Salt Lake City, Utah, Smith's Food and Drug is part of the Kroger family of companies, serving customers in over 140 stores throughout Utah, Nevada, New Mexico, Arizona, Montana, Idaho, and Wyoming. We take pride in bringing diverse teams together with a passion for food and people, working tirelessly to create amazing experiences for our customers, communities, and each other.

Responsibilities

• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
• Acknowledge customers in a friendly manner as they enter and exit the store.
• Maneuver in the store's entry and exit areas.
• Politely ask customers to see their receipt for non-bagged items and direct customers to registers when non-bagged items are observed.
• Respond to activations of Electronic Article Surveillance (EAS) systems.
• Assist customers with deactivation of EAS devices.
• Answer customer questions concerning the location of items or sections within the store.
• Direct communication with the district Asset Protection (AP) manager/district AP specialists to report suspicious behavior.
• Assist customers with bascarts that may lock up with Purcheck.
• Report safety concerns to supervisor.
• Comply with corporate policies and promote/follow company initiatives.
• Maintain flexibility to work any shift.
• Model customer-first behavior; deliver and encourage other associates to deliver excellent customer service.

Requirements

• Minimum High School Diploma or GED.
• Strong attention to detail.
• Demonstrated ability to maintain confidentiality and protect sensitive information.
• Ability to work in a fast-paced environment.
• Ability to work within strict time frames/resolute deadlines.
• Strong critical thinking skills, attention to detail, and ability to draw conclusions.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Qualifications

• Ability to speak a second language (desired).
• Knowledge of Kroger policies, procedures, and organizational structure (desired).

Benefits

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, and Financial support. We provide:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision, and prescription coverage through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology, and more.
• Up to $21,000 in tuition reimbursement over your career through our industry-leading Continuing Education program.
• Vast potential for growth through an abundance of industry-leading training programs and diverse career pathways.