LOSS PREV/CUSTOMER ENGAGEMENT SPEC

About the role

Provide customer service by greeting customers as they enter and exit the store, answering questions, assisting with deactivation of electronic article surveillance devices, and monitoring the Greeter Kiosk while demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Acknowledge customers in a friendly manner as they enter and exit the store
• Answer customer questions concerning the location of items or sections within the store
• Assist with deactivation of Electronic Article Surveillance (EAS) devices
• Monitor the Greeter Kiosk
• Politely ask customers to see their receipt for non‑bagged items and direct them to registers when non‑bagged items are observed
• Respond to activations of EAS systems
• Direct communication with the district Asset Protection (AP) manager/district AP specialists to report suspicious behavior
• Assist customers with bascarts that may lock up with Purcheck
• Report safety concerns to supervisor

Requirements

• Minimum High School Diploma or GED
• Strong attention to detail
• Demonstrated ability to maintain confidentiality and protect sensitive information
• Ability to work in a fast‑paced environment
• Ability to work within strict time frames/resolute deadlines
• Strong critical thinking skills, attention to detail and ability to draw conclusions

Desired Qualifications

• Ability to speak a second language
• Knowledge of Kroger policies, procedures, and organizational structure
• Model customer‑1st behavior; deliver and encourage other associates to deliver excellent customer service

Schedule

Maintain flexibility to work any shift