LOSS PREV/SERVICE COORD

About the role

Utilize proper service to maintain store-level loss prevention systems in a timely or preventative manner. Provide technical support to all Fred Meyer stores and facilities to enhance system availability and decrease maintenance expenses.

Responsibilities

• Verify store-level loss prevention systems are maintained by utilizing proper service in a timely or preventative manner.
• Provide technical support to all Fred Meyer stores and facilities to improve system availability and reduce maintenance expense.
• Role model and demonstrate the Company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
• Maintain confidentiality, accuracy, and attention to detail.
• Organize and prioritize tasks/projects.
• Manage parts depot and maintain proper re-use of used loss prevention equipment to reduce maintenance expense.
• Verify that service is completed before payment of invoice.
• Track service histories by location and vendor.
• Purchase and distribute loss prevention equipment requests by location or on capital purchase.
• Remotely program various loss prevention systems including alarm systems and digital video recorders and verify proper functionality.
• Track maintenance expense and operational readiness and provide regular reports to management.
• Manage vendor resources by geography and capability.

Requirements

• Minimum Associate's degree (AA) or equivalent in Business, plus one year loss prevention experience; or combination of relevant education and experience.
• Minimum 18 years of age.
• Ability to pass drug test.
• Ability to work in a fast-paced environment.
• Ability to work weekends on an occasional basis and work any shift.
• Maintain confidentiality.
• Able to organize/prioritize tasks/projects.
• Familiarity with loss prevention terms and processes.
• Able to work within deadlines.
• Valid driver's license.
• Desired Knowledge of Fred Meyer policies, procedures, and organizational structure.
• Bosch Alarm programming and diagnostics experience.
• Electronic Article Surveillance and Closed Circuit Television systems operation and diagnostics experience.
• Experience participating on project teams.
• 4,000 SPH ten-key by sight.
• 40 WPM typing.
• Proficiency with Microsoft Office Suite, FrameMaker 4.0, and Loss Prevention Management System (KLPMS).

Qualifications

• Model "Customer 1st" behavior; deliver and encourage other associates to deliver excellent customer service.
• Process service requests from store locations, including trouble shooting via telephone to verify actual service needs.
• Process, dispatch, and track daily service requests from stores and facilities including troubleshooting via telephone prior to dispatch.
• Order, schedule, and communicate to store the expected fulfillment time for service needs.
• Cook remote support to service when needed.
• Coordinate additional support (equipment and vendor support) to service when needed.
• Manage parts depot and maintain proper re-use of used loss prevention equipment to reduce maintenance expense.
• Verify that service is completed before payment of invoice.
• Track service histories by location and vendor.
• Purchase and distribute loss prevention equipment requests by location or on capital purchase.
• Remotely program various loss prevention systems including alarm systems and digital video recorders and verify proper functionality.
• Track maintenance expense and operational readiness and provide regular reports to management.
• Manage vendor resources by geography and capability.

Skills

• Knowledge of Fred Meyer policies, procedures, and organizational structure.
• Bosch Alarm programming and diagnostics experience.
• Electronic Article Surveillance and Closed Circuit Television systems operation and diagnostics experience.
• Experience participating on project teams.

Benefits

Model "Customer 1st" behavior; deliver and encourage other associates to deliver excellent customer service.

Pay

N/A

Schedule

N/A