LOSS PREV/CUSTOMER ENGAGEMENT SPEC

About the role

Provide customer service by acknowledging customers as they enter and exit the store, answer questions, assist with deactivation of electronic article surveillance devices, and monitor the Greeter Kiosk.

Responsibilities

• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
• Based in Salt Lake City, Utah, Smith's Food and Drug merged with The Kroger Company in 1998. Today, we're proudly serving Smith's customers in over 140 stores throughout Utah, Nevada, New Mexico, Arizona, Montana, Idaho and Wyoming.
• Work within a fast-paced environment, maintaining confidentiality and protecting sensitive information.
• Respond to activations of Electronic Article Surveillance (EAS) systems, assist customers with deactivation of EAS devices, answer customer questions, and direct customers to registers.
• Maneuver in the store's entry and exit areas, politely ask customers to see their receipt for non-bagged items, and direct customers to registers when non-bagged items are observed.
• Assist customers with bascarts that may lock up with Purcheck Report safety concerns to supervisor.
• Comply with corporate policies and promote/follow company initiatives.
• Maintain flexibility to work any shift.

Requirements

• Minimum High School Diploma or GED
• Strong attention to detail
• Demonstrated ability to maintain confidentiality and protect sensitive information
• Ability to work in a fast-paced environment
• Ability to work within strict time frames/resolute deadlines
• Strong critical thinking skills, attention to detail, and ability to draw conclusions

Qualifications

• Desired Ability to speak a second language
• Knowledge of Kroger policies, procedures, and organizational structure

Skills

• Model customer 1st behavior; deliver and encourage other associates to deliver excellent customer service

Benefits

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Paid time off, including holiday and sick pay based on eligibility and length of service.
• Free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

Pay

Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.

Schedule

Must be able to perform the essential job functions of this position with or without reasonable accommodation.