LOSS PREV/CUSTOMER ENGAGEMENT SPEC

About the role

Provide customer service by acknowledging customers as they enter and exit the store, answer questions, assist with deactivation of electronic article surveillance devices, and monitor the Greeter Kiosk.

Responsibilities

• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
• Based in Portland, Oregon, Fred Meyer merged with The Kroger Company in 1998. Today, we're proudly serving Fred Meyer customers in over 120 stores throughout Oregon, Washington, Idaho and Alaska.
• Work within a fast-paced environment and adhere to strict time frames and deadlines.
• Draw conclusions from customer interactions and respond appropriately.
• Speak a second language to enhance communication with customers.
• Model customer-first behavior and encourage associates to do the same.
• Acknowledge customers in a friendly manner as they enter and exit the store.
• Maneuver in the store's entry and exit areas politely asking customers to see their receipts for non-bagged items and directing them to registers when necessary.
• Assist customers with deactivating EAS devices, answering questions, and directing customers to sections within the store.
• Communicate with the district Asset Protection (AP) manager/district AP specialists regarding suspicious behavior.
• Avoid locking bascarts with Purcheck and report safety concerns to supervisor.
• Comply with corporate policies and promote company initiatives.
• Maintain flexibility to work any shift.

Requirements

• Minimum High School Diploma or GED.
• Strong attention to detail.
• Demonstrated ability to maintain confidentiality and protect sensitive information.
• Ability to work in a fast-paced environment.
• Strong critical thinking skills, attention to detail, and ability to draw conclusions.

Qualifications

• Desired Ability to speak a second language.
• Knowledge of Kroger policies, procedures, and organizational structure.

Skills

• Customer service skills.
• Attention to detail.
• Confidentiality and security awareness.
• Flexibility and adaptability.
• Problem-solving abilities.

Benefits

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Paid time off, including holiday and sick pay based on eligibility and length of service.
• Free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Tuition reimbursement up to $21,000 over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

Pay

N/A

Schedule

N/A