Intermediate Customer Support Loss Mitigation

About the role

The Intermediate Customer Support Loss Mitigation Associate is responsible for ensuring all resident accounts receiving rental subsidies are accurately maintained throughout the resident life cycle. This role plays a critical part in maintaining compliance, accuracy, and strong partnerships with internal and external stakeholders.

Responsibilities

• Maintain accurate subsidy account information throughout the resident life cycle
• Ensure timely and accurate completion of all assigned tasks and performance goals
• Maintain documentation in accordance with established policies and procedures
• Respond to account-related inquiries via phone, email, and other correspondence
• Cook up with Housing Authorities and on-site business partners to resolve balance and credit inquiries
• Monitor and enter data into vendor databases to ensure compliance
• Identify process improvement opportunities and share feedback with leadership
• Perform additional duties and tasks as assigned

Qualifications

• Strong attention to detail
• Strong communication and organizational skills
• Experience with data entry and Microsoft Excel required
• Experience working with accounting systems
• Ability to multitask in a fast-paced environment
• High school diploma or GED required

How AvalonBay Supports You

• Comprehensive benefits — health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more
• Growth based on achievement and promotion from within
• Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization)
• A 20% discount on our incredible apartment homes
• A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement