Loss Mitigation Specialist

About the role

Dominion Financial Services (DFS) is a nationally recognized private lender dedicated to supporting real estate investors. With a focus on Short-Term Bridge Loans and Long-Term Rental Loans, DFS empowers clients to scale their businesses and build lasting generational wealth. DFS stands out as a leader, consistently achieving strong, measurable growth quarter after quarter. We are currently seeking a detail-oriented and driven Loss Mitigation Specialist to join our rapidly expanding team and contribute to our mission of empowering real estate investors across the nation.

Responsibilities

• Monitor and review loans flagged for delinquency, performance issues, or borrower distress.
• Partner with Relationship Managers to evaluate borrower circumstances and identify potential resolution paths.
• Conduct borrower outreach to gather updated financial and project information.
• Evaluate potential solutions including: Loan payment plans, short-term forbearance, loan extensions, partial paydowns, exit strategy adjustments.
• Recommend appropriate mitigation strategies aligned with company risk guidelines.
• Maintain professional communication with borrowers regarding delinquent accounts and mitigation options.
• Document borrower interactions and action plans within servicing systems.
• Track the status of all active mitigation cases and ensure follow-up actions and deadlines are met.
• Maintain accurate records and reporting related to mitigation efforts.
• Collaborate with Servicing, Relationship Managers, Legal, and Special Assets teams when necessary.
• Escalate cases that cannot be resolved through mitigation to the appropriate internal stakeholders.
• Continuously look for opportunities to improve workflows, increase efficiency, and enhance the borrower experience.
• Leverage available technology and AI-powered tools to streamline administrative tasks, improve communication, and support decision-making.
• Contribute ideas that help the team scale effectively while maintaining a high standard of service and risk management.

Requirements

• Bachelor’s Degree in Finance, Business, Real Estate, or related field.
• 3–5+ years of experience in loan servicing, loss mitigation, collections, or asset management.
• Strong borrower communication and negotiation skills.
• Ability to analyze borrower financial information and assess repayment capacity.
• Experience managing delinquent or at-risk loan portfolios.
• Prior experience with real estate lending, bridge loans, or construction lending.
• Preferred: Experience with private lending, mortgage servicing, or commercial lending.
• Prior experience with AI tools is a plus.
• Familiarity with loan servicing platforms and CRM systems.
• AI-Enabled Workplace: Experience with AI tools is preferred, and a willingness to adopt AI-assisted work practices is expected for this role.

Company Core Values

• Integrity
• Accountable & Dependable
• Team Centric
• System & Process Oriented
• Service Ethic
• Organized Efficiency - Risk Management & Compliance

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• 401(k) matching
• Paid time off

Pay

Competitive compensation package based on experience and qualifications.

Schedule

Full-time position with flexible working hours.

Skills

• Strong borrower communication and negotiation skills.
• Ability to analyze borrower financial information and assess repayment capacity.
• Experience managing delinquent or at-risk loan portfolios.
• Experience with real estate lending, bridge loans, or construction lending.
• Prior experience with AI tools.
• Familiarity with loan servicing platforms and CRM systems.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• 401(k) matching
• Paid time off