Loss Mitigation Specialist

Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness. We employ people who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions. We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

About the role

The Loss Mitigation Specialist is responsible for providing world-class customer care to our customers. This position will provide an exceptional level of customer service by taking ownership and responsibility for all activity occurring at Cornerstone Servicing and ensuring customers are educated regarding all hardship assistance options offered.

Location: Onsite daily in either Houston, TX or Englewood, CO.

Responsibilities

• Negotiate payment arrangements, keeping our borrowers in their homes and curing delinquency.
• Manage inbound and outbound calling queues via automated calling system.
• Continuously improve knowledge base and skillset to ensure maximum level of customer satisfaction and world-class customer experience.
• Underwrite loans for loss mitigation in accordance with FHA, VA, USDA, FNMA, FHLMC guidelines and decide all loss mitigation waterfall options for borrower(s) seeking workout assistance.
• Recommend loss mitigation actions on requests for proposed foreclosure alternatives within timeframes established by investor.
• Utilize ability to read and interpret title searches and rectify outstanding judgments, liens, etc.
• Maintain quality control and production standards defined by CHL.
• Perform other job-duty related issues as assigned.

Requirements

• High School Diploma, GED, or equivalent experience.
• Minimum 2 years of experience in mortgage servicing.
• Minimum 2 years of experience in a Collections environment.
• Bi-lingual skills a plus.
• Experience with Business Purpose Loans or Non-QM Loans preferred.

Skills

• Strong phone etiquette with a passion for taking care of customer needs and exceptional customer service skills.
• Solid analytical skills with the ability to exercise prudent judgment.
• Exceptional organization and time management.
• Comfortable being a team player.
• Strong interpersonal skills in addition to verbal/written communication.
• Ability to work through stressful situations professionally and respectfully.
• Attention to detail.

Benefits

• Competitive salary.
• Medical, Dental, Vision insurance.
• Accidental Death, Long-Term Disability, Short-Term Disability.
• FSA, HSA.
• 401K.
• Basic Life, Voluntary Life.
• Paid Parental Leave.
• Opportunity for a performance-based bonus based on position and department.

Pay

$50-60k