Loss Mitigation Specialist

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Collector activity - phone calls and communication to borrowers to: Provide updates on accounts Arrange for payments and payment plans Provide information and guidance regarding affordable options for retaining their homes Collect information and correctly input borrower data Communicate non home retention, disposition benefits to borrowers Follow up with borrowers on any deficient requirements
• Loss Mitigation - Issue letters and disclosures in compliance with investor guidelines Review applications to determine eligibility under investor guidelines Review and authorize closing documents according to guidelines for short sales Coordinate with company attorney to execute all documents for Deed-in-Lieu of Foreclosure Communicate with borrower’s realtors and give guidance for short sale process Communicate with borrowers the requirements for complete assistance application Underwrite complete application information to determine appropriate workout options Send all communication according to timelines established by guidelines Review income and credit report to determine eligibility as established by guidelines Monitor OCC bulletins, Fannie Mae, Freddie and all other investor guidelines for compliance within the department

Qualifications

• Education and/or Experience: Bachelor’s Degree in business related field or equivalent work experience. Familiarity with Microsoft Office, Outlook, Excel, etc.
• Skills: Data Entry Accuracy. Access, input, retrieve and interpret information using applicable computer systems (including but not limited to: Microsoft Office, Outlook, Excel, Lotus, etc.). Above average customer service skills. Organization Skills Problem Solving/Critical Thinking Analytical Skills Ability to apply basic mathematical concepts such as adding, subtracting, multiplying and dividing. Ability to utilize company equipment in the assigned areas (including but not limited to telephone, copiers, fax machines, computers, internet, etc.). Very strong communication skills. Understand and respond appropriately to basic and complex inquiries. Read, write and communicate using English language sufficient to perform job functions.