LOSS PREV/CUSTOMER ENGAGEMENT SPEC

Responsibilities

• Acknowledge customers as they enter and exit the store
• Answer questions
• Assist with deactivation of electronic article surveillance devices
• Monitor the Greeter Kiosk

Requirements

• Minimum High School Diploma or GED
• Strong attention to detail
• Demonstrated ability to maintain confidentiality and protect sensitive information
• Ability to work in a fast-paced environment
• Ability to work within strict time frames/resolute deadlines
• Strong critical thinking skills, attention to detail, and ability to draw conclusions

Qualifications

• Desired: Ability to speak a second language
• Knowledge of Kroger policies, procedures, and organizational structure
• Model customer 1st behavior; deliver and encourage other associates to deliver excellent customer service
• Maneuver in the store's entry and exit areas
• Politely ask customers to see their receipt for non-bagged items and direct customers to registers when non-bagged items are observed
• Respond to activations of Electronic Article Surveillance (EAS) systems
• Assist customers with deactivation of EAS devices
• Answer customer questions concerning the location of items or sections within the store
• Direct communication with the district Asset Protection (AP) manager/district AP specialists to report suspicious behavior
• Aid customers with bascarts that may lock up with Purcheck
• Report safety concerns to supervisor
• Comply with corporate policies and promote/follow company initiatives
• Maintain flexibility to work any shift
• Must be able to perform the essential job functions of this position with or without reasonable accommodation