Lobby Public Attendant

The Source Hotel, nestled in Denver’s vibrant RiNo Art District, is a modern retreat blending industrial character with contemporary elegance. Part of a dynamic marketplace featuring artisanal dining, craft beverages, and curated retail, the hotel offers an immersive experience celebrating creativity, culture, and community.

About the role

We’re looking for a Lobby Public Attendant to join our team. You’ll deliver exceptional guest experiences, support our culinary and hospitality teams, and ensure smooth daily operations.

Responsibilities

• Complete all areas of the Public Area Attendant Checklist daily.
• Stock caddies/carts with required cleaning supplies, linen, amenities, and equipment.
• Maintain guest awareness: greet guests, use names when known, move carts to allow passage, and turn off vacuum cleaners when guests are present.
• Empty and recycle trash; clean stairwells, windows, furniture, lighting, fixtures, drapes, vents, and plants.
• Sweep and mop floors; vacuum and shampoo carpets.
• Clean and stock public restrooms, fitness center, employee locker rooms, offices, guest and service elevators, and drinking fountains.
• Unload and store unused items from caddies/carts; store equipment correctly.
• Maintain positive and professional communication with staff; recognize co-workers, supervisors, and managers.
• Ensure a healthy and safe work environment for staff and guests.
• Be knowledgeable of property facilities, services, hours, events, and amenities to assist guests proactively.
• Promote property outlets to guests; assist with directions or escorting when possible.
• Resolve guest complaints using property procedures.
• Foster a positive environment where employees can maximize their potential.
• Listen to feedback from guests, employees, and managers.
• Participate in daily pre-shift meetings; greet all guests warmly.
• Take initiative to offer assistance throughout the property.
• Perform duties in accordance with company standards, policies, and regulations.
• Complete additional duties as requested by managers.
• Communicate with supervisors to ensure duties meet standards.
• Coordinate operations with other departments as needed.
• Maintain professionalism with employees, guests, clients, and investors.
• Keep guest, employee, and company information confidential.

Requirements

• Ability to work evenings, weekends, and holidays as needed.
• Ability to comprehend and use basic written and spoken language to communicate information and ideas.
• Ability to read, comprehend, and write simple instructions.
• Ability to perform basic numerical operations (counting, adding, subtracting, multiplying, dividing).
• Ability to effectively interact with internal and external customers, requiring patience, tact, and diplomacy.
• Basic English proficiency; additional languages preferred.

Physical Demands

• Ability to move throughout the property (standing, walking, kneeling, bending) for extended periods.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Ability to obtain impressions through the eyes; manual dexterity and hand-eye coordination.
• Ability to work with hands above shoulders.
• Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds / 25 kilograms.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environments.

Benefits

• Highly competitive wages.
• Exceptional benefit plan for eligible associates and family members.
• RSP/401K matching program for eligible associates.
• Discounts at Crescent-managed properties in North America for you and your family.