Loan Operation Rep I

About the role

Our client is a top financial institution with significant North American holdings, operating across institutional & corporate, wealth management, private clients, commercial banking, treasury, and retail banking. Prime Hires is seeking a skilled Loan Operation Rep I to support an existing vacancy.

Contract Period: 4 months with potential to extend

Location: NJ, NY, Jacksonville, Greenville SC (Remote)

Responsibilities

• Performs highly complex or non-routine administrative tasks exercising significant judgment and discretion in support of a single unit or team within Loan Operations.
• Tasks are performed independently with limited supervision and review.
• Tasks may include research, processing incoming mail, customer service and contact, and external agency contact.
• Provides information and procedural knowledge for less experienced staff.
• Performs research on suspicious items and reports findings to appropriate resources to help prevent fraudulent activities.
• Makes entries in general ledger related to paperwork and information processed.
• Approves and reviews general ledger entries and/or invoices for accuracy and completeness.
• Provides input and assistance to management in developing and maintaining budget.
• Identifies, audits, investigates, and rectifies departmental discrepancies.
• Reviews work and provides information and procedural knowledge to less experienced staff.
• Responds to the most complex inquiries and issues from customers and internal units.
• Researches information to provide responses and resolution.
• May contact customers to explain items affecting their accounts.
• Follows up with attorneys and other units to resolve discrepancies and customer issues.
• Creates and mails modifications.
• Communicates via email with customers, attorneys, and internal bank partners to provide updates, resolve issues, and support timely loan processing.

Requirements

• High School diploma or GED required.
• 0-2 years of banking/financial industry experience required.
• Proven computer literacy and proficiency in common PC applications.
• Proven knowledge of Loan Operations policies and procedures as well as related agency regulations.

Pay

$22.21 per hour

Schedule

Monday – Friday, 8:00 AM to 5:00 PM (one hour lunch) or 8:30 AM to 5:00 PM (half hour lunch)