Loan Operations Representative I
Primary Purpose
TowneBank is a relationship and friendship-driven local bank focused on basic human values that will serve to create a warm sense of belonging and financial well-being among its family members. We are seeking a Loan Operations Representative to handle member requests and questions received by phone or email.
Essential Responsibilities
- Provide quality customer service to both internal and external members and serve as the primary employee responsible for incoming telephone calls.
- Handle member requests and questions received by phone or email.
- Perform general office clerical duties, including mail distribution and payment processing.
- Aid with administrative functions, including mailings and other routine business tasks.
- Adhere to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
- Perform other duties as required or assigned which are reasonably within the scope of the duties in this job classification.
Minimum Required Skills & Competencies
- High School graduate or equivalent.
- Strong clerical skills with attention to detail and accuracy.
- Ability to work independently, use logic and judgment to make appropriate decisions, and work well under pressure to meet monthly deadlines.
- Proficient in Outlook and Microsoft Office products.
Desired Skills & Competencies
- Previous experience in a branch or loan processing area.
Physical Requirements
- Express or exchange ideas by means of the spoken word via email and verbally.
- Erect or maintain positions while sitting most of the time.
- Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
- Not substantially exposed to adverse environmental conditions.
Good-Faith Compensation Range
The good-faith compensation range for this role is expected to be $37,500 to $44,000, based on the role, market, internal equity, and candidate qualifications.
Pay
The good-faith compensation range for this role is expected to be $37,500 to $44,000, based on the role, market, internal equity, and candidate qualifications.
Schedule
The good-faith compensation range for this role is expected to be $37,500 to $44,000, based on the role, market, internal equity, and candidate qualifications.
Benefits
The good-faith compensation range for this role is expected to be $37,500 to $44,000, based on the role, market, internal equity, and candidate qualifications.