Borrower Assistant Representative I

Essential Job Responsibilities

• Performs tasks necessary to support the collection and recovery efforts on past-due consumer loans, Direct Installment Loans, Indirect Installment, Charge Cards, Mortgages, HEL, and Personal Credit Lines accounts.
• Uses Collection System to determine priority of assigned delinquent loans and works to maintain a satisfactory percentage of past-due accounts.
• Limits contact with delinquent borrowers in order to secure payments and bring accounts to current status; tactfully probes for information leading to the location of the client and collateral, if appropriate.
• Initiates contact with clients via telephone, letter, and other forms of communication as needed and enters detailed notes and system codes in the Collection System of all actions taken.
• Establishes and maintains records relating to delinquent loan accounts and updates files to indicate the date(s) payment(s) received.
• Evaluates clients’ financial strength and capacity to repay outstanding debt.
• Works with borrowers toward resolution, offers alternate courses of action and/or uses methods of recovery acceptable under terms of loan contracts.
• Reviews bank records and transactions to resolve misapplied payments, researches to ensure payments are properly credited, evaluates regular and irregular payments to determine how to apply, i.e., principal, interest, escrow, and/or late fees.
• Contributes to the bank’s growth and client satisfaction by helping clients resolve problems with their banking transactions.
• Informs clients of amount due, disposition of assets, and any further obligation.
• Works with Department Manager prior to charge-off, making specific recommendations, in order to develop a plan to minimize loan loss, which could include reduced future payments.

Bona Fide Occupational Qualifications

• A high school diploma or equivalent required.
• A minimum of one (1) year related experience required.
• Strong communication, interpersonal, computer, analytical, and mathematical skills required.
• Must acquire and maintain knowledge of current resource recovery laws and regulations, such as Fair Debt Collection Practices Act.
• Ability to wear hands-free telephone headset.