Loan Servicing Representative I

About BankFund

BankFund Credit Union is a full-service financial cooperative that was organized and chartered in 1947 as a convenient place for employees of the World Bank Group and International Monetary Fund and their families to save and to obtain credit. Located in Washington, DC, BankFund maintains three full-service branches downtown with our headquarters located near Farragut West metro station. This position is classified as a hybrid role, with on-site work expected after training. Staff generally work on-site 40% of the time, subject to change based on health, safety, and operational needs.

Responsibilities

• Respond to member inquiries via phone, email, or secured messaging regarding loan servicing, including rate changes, automatic payments, payoffs, payoff quotes, lien releases, and documentation.
• Print loan histories and prepare amortization schedules as requested.
• Resolve loan maintenance issues and serve as the primary member contact.
• Investigate and perform loan corrections, such as payment reversals and late fee waivers.
• Complete cView activities assigned by other departments for loan servicing in a timely manner.
• Process check payments and run the Check 21 system for end-of-day balancing.
• Process returned checks as required by the Account Operations Department.
• Manage daily, weekly, and monthly reports, including Loan Payment Delinquency, Payment Error, MM_SALOT, Impending Mortgage Payoffs, CUNA report, and Review LOC Over Limit.
• Process CUNA Payments for CL/CD Premiums.
• Assist staff with title documentation questions and coordinate efforts.
• Undertake other duties as assigned by the Supervisor, Loan Servicing.
• Process special loan transactions, such as Skip-A-Pay.

Requirements

• Education: Associate’s Degree in a related field or equivalent combination of education and experience.
• Certification: Must be eligible to register with the Nationwide Mortgage Licensing System & Registry (NMLS) and maintain registration as a Mortgage Loan Originator (MLO).
• Experience: At least 1 year of prior banking experience.
• Skills:
  • Strong commitment to the Credit Union’s Service PACT Philosophy.
  • Well-developed professional communication and member relations skills.
  • Proven ability to organize and prioritize tasks in a fast-paced environment.
  • Proficiency in computer software programs.

Pay

The anticipated annualized base salary range for this position is $50,000 to $62,000. Final base salary will be based on the individual’s job-related experience, skillset, training, certifications, and market demands.

Benefits

• Medical, dental, and vision insurance
• 401(k) plan
• Life insurance coverage
• Disability benefits
• Tuition assistance program
• Paid time off, including paid parental leave
• Annual incentive plan eligibility