Loan Servicing Representative

About the role

The role of the Loan Servicing Representative is to work with the AVP of Loan Servicing and in the day-to-day servicing as it pertains to all types of loans being serviced by the Department, including new loan input, report balancing, file maintenance, escrow processing, etc.

Responsibilities

• Reviews daily, weekly and monthly FIS reports related to rate changes, error reports, edit reports, unapplied funds, escrow processing, etc. for accuracy and makes corrections when warranted.
• Reviews file maintenance of customer accounts when discrepancies are discovered, including bill maintenance, auto pay tracking and maintenance, etc.
• Affords assistance in coordinating tax escrow processing for all loans in which tax escrow is collected in accordance with bank policy & procedures.
• Affords assistance in all other escrow processing and annual escrow analysis processing (ie. PMI, Life, Hazard, Flood Insurance, etc.).
• Processes name and address changes, and other day-to-day file maintenance.
• Issues and/or processes payoffs, loan payments, construction advances, HELOC and LOC advances as well as HELOC check reorders.
• Prepares and issues Mortgage Discharge documentation, cancellation of notes, and vehicle titles to Borrowers when the loan is paid off.
• Affords assistance in monitoring ECOA Credit reporting.
• Affords assistance in Payment and Rate change Modifications.
• Affords assistance in Year End Processing such as annual statements.
• Affords assistance in Fannie Mae Loan Delivery.
• Inputs and uploads Construction, Residential, Consumer and Commercial Loan files into FIS system and reviews checklists to ensure all documentation is accounted for.
• Affords assistance in maintaining construction disbursements.
• Affords assistance in updating Hazard and Flood Insurance Policies and expiration.
• Reviews, mails, scans and files of Rate Change Notices, etc.
• Performs other miscellaneous day to day duties as instructed by a manager or supervisor.

Qualifications and/or Educational Experience

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• High school diploma or equivalent, preferably with 2-4 years of bank-related experience or training.
• Basic ability to read, analyze, and interpret financial reports/statements.
• Requisite mathematical skills, communication skills (verbal and written), computer skills, reasoning ability, and problem-solving capabilities.

Physical Demands

• While performing the duties of this job, the employee must have the ability to sit at a computer for long periods of time and be able to place and retrieve information in and from file cabinets.

Pay

Pay range: $29.89/hour - $37.44/hour