Finance Rep I

Responsibilities

• Process and apply customer payments accurately and timely within financial accounts receivable systems, ensuring proper allocation across home delivery, single-copy, commercial, and other assigned accounts.
• Conduct cash research to identify and resolve misapplied, unapplied, unallocated, returned, or disputed transactions by partnering with internal stakeholders and external customers as needed.
• Prepare and process accounting adjustments, including debits, credits, write-offs, refunds, and other journal entries, in accordance with established policies and procedures.
• Reconcile accounts receivable activity between subsidiary systems and the general ledger, investigating and resolving discrepancies to maintain accurate financial records.
• Generate, review, and analyze recurring and ad hoc reports to support departmental operations, financial reporting, and decision-making activities.
• Respond to internal and external inquiries regarding account balances, payment status, and transaction activity while providing a high level of customer service and professionalism.
• Participate in cross-training initiatives and rotate through designated departmental functions to ensure business continuity and operational flexibility.
• Support month-end and year-end close activities by completing assigned reconciliations, preparing supporting documentation, and meeting established deadlines.
• Identify opportunities for process improvements and efficiencies within accounts receivable workflows while maintaining compliance with internal controls.

Requirements

• Bachelor's degree in Accounting, Finance, Business Administration OR 3+ years of experience in accounts receivable, accounting, finance, cash application, banking operations, or a related financial function.
• Proficiency in Google Workspace applications, including Sheets and Docs.
• Proficiency using accounting, enterprise resource planning (ERP), or accounts receivable systems.
• Strong understanding of basic accounting principles and financial reconciliation processes.
• Excellent verbal and written communication skills with the ability to interact effectively with internal and external stakeholders.
• Strong customer service skills with the ability to address concerns, resolve issues, and manage expectations professionally.
• Proficiency in 10-key data entry with a high degree of accuracy and attention to detail.
• Demonstrated ability to organize work, manage multiple priorities, and consistently meet deadlines.

Preferred Qualifications

• Experience working in high-volume transaction environments.
• Experience using accounting systems such as SAP, Oracle, NetSuite, Microsoft Dynamics, Great Plains, or similar platforms.
• Intermediate proficiency in Google Sheets or Microsoft Excel, including the use of formulas, pivot tables, and data analysis tools.
• Knowledge of general ledger reconciliations and month-end close processes.
• Experience handling customer account inquiries and dispute resolution.
• Experience working in a shared services or centralized finance environment.
• Bilingual communication skills, where business needs require.