Loan Operation Rep I # 26-17673

Duration: 6 months

About the role

Detail-oriented professional experienced in loan operations, data validation, and resolving operational discrepancies while ensuring compliance with regulatory and organizational standards. Strong analytical, administrative, and customer service skills with the ability to manage multiple priorities in a fast-paced environment.

Responsibilities

Must Have Responsibilities:

• Performs highly complex or non-routine administrative tasks exercising significant judgment and discretion in the performance of duties usually in support of a single unit or team within Loan Operations.
• Tasks are performed independently with limited supervision and review; tasks may include research, processing incoming mail, customer service and contact, and external agency contact.
• Provides information and procedural knowledge for less experienced staff.
• Performs research on suspicious items and reports findings to appropriate resource to help prevent fraudulent activities.
• Makes entries in general ledger related to paperwork and information processed.
• Approves and reviews general ledger entries and/or invoices for accuracy and completeness.
• Provides input and assistance to management in developing and maintaining budget.
• Identifies, audits, investigates, and rectifies departmental discrepancies.
• Reviews work and provide information and procedural knowledge to less experienced staff.
• Provides the primary leadership of a unit or team within Loan Operations including input to performance management, coaching, and guidance to team members.
• Responds to the most complex inquiries and issues from customers and internal units; researches information to provide responses and resolution.
• Contacts customers to explain items affecting their accounts.
• Follows up with branches and other units to resolve discrepancies and customer issues.

Daily Tasks Include:

• Review EFTR data discrepancy and incompleteness alerts.
• Remediate EFTR records by updating reporting system data fields.
• Reconcile and validate transaction data for accuracy and completeness.
• Investigate and resolve data quality issues within established SLAs.
• Draft and manage Requests for Information (RFIs) with internal partners.
• Respond to internal partner inquiries regarding EFTR remediation activities.
• Maintain documentation and audit trails for regulatory reporting activities.

Requirements

• 2 years of experience in Loan Processing and policies
• Proven computer literacy and proficiency in common PC applications—Microsoft 365

Skills

Must Have Hard Skills:

• Team building skills
• Interpersonal skills
• Analytical and strong administrative skills
• Attention to detail and prioritization skills

Nice to Have:

• Quality Assurance experience
• Experience with Blue Zone/Fidelity and CMOD

Qualifications

• High School Diploma or GED

About US Tech Solutions

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.