Line Service Professional
About the role
Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen," is evident in every interaction with our customers, co-workers, and team mates. As a line service professional, you will provide efficient service for all internal and external customers using excellent, in-depth knowledge of company procedures and proper ground handling of aircraft. You will communicate effectively with customers, pilots, and team members within the customer service department.
Responsibilities
- Aircraft handling, fueling, and storage
- Fuel movement—quality control, disposal, and documentation
- Daily check and upkeep of crew cars and other vehicles
- Facility upkeep and maintenance
- Customer service and promotion of services
- Annual recurrent training
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- Customer focus—naturally outgoing/extroverted
- Ability to communicate with customers and employees in person, on the phone, and through radio communications
- Must be able to operate a motor vehicle and be insurable by our insurance company (requires a clean driving record)
- Strong computer skills including Microsoft Office products
- Basic mathematical knowledge
- High school diploma
- Ability to work evenings, weekends, and holidays
- Acceptable driving record
- Zero-tolerance drug-free employer
Customer service experience in the service industry is preferred. Prior aircraft ground handling experience is a plus.
Work Environment
- Works outside in all types of weather conditions
- Direct contact with both moving and non-moving aircraft
- May be exposed to hazardous noise levels, chemicals, fumes, and machinery
Physical Demands
- Must be able to lift 75 pounds
- Position may require bending, lifting, walking, stooping, squatting, gripping, and climbing a ladder
Schedule
This is a non-exempt position and includes shift work requiring evenings, weekends, and scheduled company holidays.
Pay
$16.50 per hour