Line Service Professional

About the Role

Join our award-winning team as a Line Service Professional and play a vital role in our daily operations. You'll provide elite customer service to crew and passengers by fueling and positioning aircraft, assisting with luggage, and communicating effectively on the radio. Million Air services private, military, and commercial aircraft, thriving in a team environment to deliver extraordinary customer experiences.

Responsibilities

• Greet passengers and crewmembers upon arrival
• Coordinate with coworkers, clients, and vendors to provide ground services for general aviation aircraft, including fueling, lavatory, ground power, potable water services, and catering delivery
• Marshall, tow, and position aircraft on the ramp and in hangars
• Perform fuel movement, quality control, disposal, and related paperwork
• Daily check and upkeep of crew cars and vehicles
• Maintain safe, clean, and secure ramps and operations
• Drive a shuttle vehicle with passengers
• Attend monthly crew meetings and annual recurrent training

Requirements

• Customer-focused with a naturally outgoing/extroverted personality
• Ability to communicate effectively with customers and employees in person, on the phone, and via radio
• Must be able to operate a motor vehicle and be insurable by our insurance company (requires a clean driving record)
• Strong computer skills, including Microsoft Office products
• Basic mathematical knowledge
• Bilingual preferred
• Ability to lift 75 pounds
• Willingness to work outside in all types of weather conditions, with possible exposure to hazardous noise levels, chemicals, fumes, and machinery
• Position may require bending, lifting, walking, stooping, squatting, gripping, and climbing a ladder

Qualifications

• Customer service experience in the service industry preferred
• Prior aircraft ground handling experience a plus
• High School Diploma
• Entry-level position
• Ability to work evenings, weekends, and holidays
• Acceptable driving record
• Zero-tolerance drug-free employer (includes pre-employment and random screening)

Work Environment

• Outdoor work in all types of weather conditions
• Direct contact with both moving and non-moving aircraft
• Possible exposure to hazardous noise levels, chemicals, fumes, and machinery

Schedule

This is a non-exempt position that includes shift work, requiring evenings, weekends, and scheduled company holidays.

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Competitive pay