Line Service Professional

About the Role

Join our award-winning team as a Line Service Professional and play a vital role in our daily operations. You will provide an elite level of customer service to crew and passengers on the ground by fueling and positioning aircraft, assisting with luggage, and effectively communicating on the radio with customer service representatives. Million Air services private aircraft as well as military and commercial aircraft, celebrating our passion for aviation and extraordinary customer experiences.

Responsibilities

• Greet passengers and crewmembers upon arrival
• Coordinate with coworkers, clients, and vendors to provide ground services for general aviation aircraft, such as fueling, lavatory, ground power, and potable water services, and delivering catering
• Marshall, tow, and position aircraft on the ramp and in hangars
• Handle fuel movement, including quality control, disposal, and paperwork
• Perform daily checks and upkeep of crew cars and vehicles
• Maintain safe, clean, and secure ramps and operations
• Drive a shuttle vehicle with passengers
• Attend monthly crew meetings and annual recurrent training

Requirements

• Customer focus with a naturally outgoing/extroverted personality
• Ability to communicate with customers and employees in person, on the phone, and through radio communications
• Must be able to operate a motor vehicle and be insurable by our insurance company (requires a clean driving record)
• Strong computer skills, including Microsoft Office products
• Basic mathematical knowledge
• Bilingual preferred
• Must be able to lift 75 pounds
• Ability to work outside in all types of weather conditions
• Position may require bending, lifting, walking, stooping, squatting, gripping, and climbing a ladder
• Possible exposure to hazardous noise levels, chemicals, fumes, and machinery

Qualifications

• Customer service experience in the service industry preferred
• Prior aircraft ground handling experience a plus
• High School Diploma
• Entry-level position
• Ability to work evenings, weekends, and holidays
• Acceptable driving record
• Ability to pass a background check (10-year)
• Must pass pre-employment and random drug screening (zero-tolerance drug-free employer)

Work Environment

This position works outside in all types of weather conditions and involves direct contact with both moving and non-moving aircraft. You may be exposed to hazardous noise levels, chemicals, fumes, and machinery.

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Competitive pay

Schedule

• Non-exempt position
• Shift work including evenings, weekends, and scheduled company holidays