Line Service Professional
Million Air · Jacksonville, FL · 1 mo ago
ConsultingFull-time
About the role
The role is responsible for managing customer relationships and providing technical support.
Responsibilities
- Manage customer interactions through phone and email
- Provide technical solutions to customer issues
- Document and escalate complex issues to senior support team members
- Contribute to the development of customer service policies and procedures
Requirements
- Bachelor's degree in Computer Science or related field
- At least 2 years of experience in customer support or technical roles
- Strong problem-solving and communication skills
- Proficiency in Microsoft Office Suite
Qualifications
- Excellent written and verbal communication skills
- Ability to work independently and manage multiple tasks simultaneously
- Experience with CRM systems is a plus
Skills
- Customer service orientation
- Technical troubleshooting abilities
- Attention to detail
Benefits
- Flexible working hours
- Professional development opportunities
- Competitive salary package
Pay
$50,000 - $60,000 annually
Schedule
Full-time, Monday to Friday, 9 AM to 5 PM