Lifestyle Guest Services

About The Role

If you love helping people, staying organized, and being part of a vibrant community, this role puts you at the heart of it all. As a Lifestyle Guest Services Associate, you’ll be the friendly face residents and guests rely on for information, event registration, and exceptional customer service. You’ll support daily operations across our Lodges and ensure every interaction reflects the welcoming spirit of Sun City Lincoln Hills Community Association.

What You’ll Do

• Serve as a primary point of contact for residents and guests with professional, friendly customer service
• Provide accurate information about community programs, events, and services
• Register participants for classes, trips, programs, and special events
• Process payments, issue receipts, handle refunds/exchanges, and complete end of day balancing
• Prepare deposits for multiple Lodge locations and follow established financial procedures
• Verify resident and guest eligibility for activities
• Conduct Guest Services rounds to ensure safety, cleanliness, and proper room setup
• Issue work orders, update signage, and maintain promotional materials
• Create hall signage using PowerPoint
• Maintain CPR/AED and First Aid certification and respond to emergencies when needed
• Participate in staff meetings and stay updated through internal communications
• Work flexible hours including evenings, weekends, and holidays as needed

Required Qualifications

• A High School Diploma or GED
• Clear and effective in written and oral English

Preferred Qualifications

• 1+ year of customer service experience

Skills and Abilities

• Strong customer service orientation and people skills
• Ability to work in a fast-paced environment with frequent interruptions
• Comfortable using computers, Microsoft Office (Outlook, Word, Excel), and office equipment
• Detail-oriented, organized, and able to multitask
• Ability to interact with a diverse community with professionalism and patience
• Able to create and manage electronic files and folders

Physical Requirements

• Sit for up to 4 hours at a time
• Work at a computer workstation
• Lift/push/pull up to 10 lbs. occasionally

Work Environment

• Indoor, well-lit, temperature-controlled spaces
• Occasional outdoor exposure

Shifts and Hours

• Part-time
• Hours of operation: 7:30 a.m. to 9:00 p.m.
• Available to work weekends

Why Join Us

• You’ll be part of a supportive team that helps create memorable experiences for a thriving active adult community.
• Every day brings new interactions, new challenges, and new opportunities to make a positive impact.

Benefits

• Comprehensive benefits package that includes access to a robust Employee Assistance Program through NexGen EAP, providing counseling, mental health support, financial advising, and more.
• Employees can participate in a 401(k)-retirement plan after 30 days, with employer matching up to 4% beginning after one year.
• Additional benefits include a Flexible Spending Account, up to nine paid company holidays per year (based on schedule), and sick leave accrued at one hour for every 30 hours worked, up to a maximum of 80 hours.

Equal Employment Opportunity and Accommodation

• Sun City Lincoln Hills Community Association is an Equal Opportunity Employer and prohibits discrimination based on race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity or expression, sexual orientation, marital status, military or veteran status, physical or mental disability, protected medical conditions (including those defined under state or local law), reproductive health decision making, genetic information, or any other characteristic protected by federal, state, or local laws.
• We are committed to providing reasonable accommodations in accordance with the Americans with Disabilities Act (ADA) and applicable California laws. Applicants and employees may request accommodation related to disabilities; sincerely held religious beliefs; needs arising from domestic violence, sexual offenses, or stalking; pregnancy, childbirth, or related medical conditions; or any other protected reason, unless doing so would create an undue hardship.