Guest Services

About the role

The Guest Service team at Drive Shack is responsible for creating an inviting and memorable first impression for all guests. This role provides detailed information about the venue, including food and beverage options, gaming experiences, and event offerings. Guest Service team members must have a thorough understanding of the reservation system, ensuring smooth coordination and communication with guests and venue staff.

Responsibilities

• Greet and assist guests warmly, directing them to event spaces and answering questions about the venue
• Deliver prompt, friendly, and personalized service to every guest
• Act as a brand ambassador by promoting available dining and entertainment options
• Communicate clearly and patiently with guests and team members
• Manage incoming phone calls and direct them appropriately
• Maintain and organize waitlists for hitting bays and reservations, using salesmanship to enhance guest experiences
• Support other team members and perform additional duties as requested by management

Qualifications

• Friendly, outgoing personality with the ability to thrive in a fast-paced, high-energy environment
• Flexible schedule with availability for days, nights, weekends, and holidays
• Strong organizational, teamwork, and multitasking skills
• Minimum one year of experience in a front desk, guest service, or hospitality role
• Experience with computerized booking and point-of-sale systems
• Bilingual skills a plus
• Excellent verbal and written communication abilities

Working Conditions

• Fast-paced, guest-facing environment with constant interaction and communication
• Requires standing and walking for extended periods, including climbing stairs
• Involves both indoor and outdoor work, with exposure to varying temperatures and noise levels
• Must be able to lift and move up to 25 pounds without assistance
• Evening, weekend, and holiday shifts required to support business operations

Pay

The pay range for this position is $15 - $16 per hour.