Guest Services

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Strong self-motivator and ability to motivate others
• Review daily traces to determine guest needs
• Maintain a calm & courteous attitude to ensure guest satisfaction
• Able to effectively communicate accurate information to guests and other team members
• Escort guests to their rooms with a proper and accurate tour
• Observe the property for cleanliness, and all is in order
• Absorb and follow instructions from your direct supervisor
• Ensure meeting rooms are set up for group use
• Absorb and follow instructions from your direct supervisor
• Assist with vehicles, parking, and pulling around
• Prepare all reports for the guest service team
• Absorb and follow instructions from your direct supervisor
• Ensures that meeting rooms are set up for group use
• Absorb and follow instructions from your direct supervisor
• Absist with cooking school & special event set up
• Absorb and follow instructions from your direct supervisor
• Maintains bikes, bike racks, and golf cart inventories
• Completes daily rounds to ensure a 5-star appearance
• Absorb and follow instructions from your direct supervisor
• Meets and exceeds all guest requests
• Check-ins and check-outs, including luggage delivery and removal
• Absorb and follow instructions from your direct supervisor
• Ensures the fireplaces and the appearance of the pool are maintained
• Absorb and follow instructions from your direct supervisor
• Prepares meeting areas when groups are scheduled and any other special activities
• Absorb and follow instructions from your direct supervisor
• Sets up/ takedown of outdoor functions
• Sweep and cobweb the outdoor common areas of the property
• Absorb and follow instructions from your direct supervisor
• Flexibility with scheduling for weekends and holidays
• Absorb and follow instructions from your direct supervisor
• Have excellent knowledge of the property and all the activities it has to offer
• Absorb and follow instructions from your direct supervisor
• Follow instructions from your direct supervisor
• Assists guests with questions
• Absorb and follow instructions from your direct supervisor
• Greet guests upon arrival
• Absorb and follow instructions from your direct supervisor
• Provide safe transportation for on the property or off-property activities
• Absorb and follow instructions from your direct supervisor
• Absist with the cooking school and special event setup
• Absorb and follow instructions from your direct supervisor
• Be familiar with all of the company’s past, present & future
• Absorb and follow instructions from your direct supervisor
• Must comply with all company policies and procedures
• Absorb and follow instructions from your direct supervisor

EDUCATION AND EXPERIENCE

• High school diploma or equivalent
• Hospitality experience required

REASONING ABILITY

• Must be able to remain calm under pressure
• Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals

PHYSICAL DEMANDS

• The job entails excessive lifting of luggage and other guest requests, such as trays and packages
• The position requires one to be on feet for most or all of the shift
• Must be able to lift 50 lbs
• Must be able to operate a company vehicle or golf cart safely
• Must be able to work outdoors in all weather conditions