Guest Services

Essential Duties and Responsibilities

• Review daily traces to determine guest needs.
• Maintain a calm & courteous attitude to ensure guest satisfaction.
• Absorbable to effectively communicate accurate information to guests and other team members.
• Escort guests to their rooms with a proper and accurate tour.
• Observe the property for cleanliness, and all is in order.
• Absorbable to assist with vehicles, parking, and pulling around.
• Prepare all reports for the guest service team.
• Ensures that meeting rooms are set up for group use.
• Absorbable to cooking school & special event set up.
• Maintains bikes, bike racks, and golf cart inventories.
• Completes daily rounds to ensure a 5-star appearance.
• Mets and exceeds all guest requests.
• Check-ins and check-outs, including luggage delivery and removal.
• Maintains fireplaces and the appearance of the pool.
• Prepares meeting areas when groups are scheduled and any other special activities.
• Sets up/ takedown of outdoor functions.
• Sweeps and cobwebs the outdoor common areas of the property.
• Flexibility with scheduling for weekends and holidays.
• Have excellent knowledge of the property and all the activities it has to offer.
• Follow instructions from your direct supervisor.
• Knowledge of MS Office.
• Absorbable to assist guests with questions.
• Greetes guests upon arrival.
• Provides safe transportation for on the property or off-property activities.
• Absorbable to the cooking school and special event setup.
• Absorbable to assist all other departments to meet the guest's needs.
• Be familiar with all of the company’s past, present & future.
• Must comply with all company policies and procedures.

Education and Experience

• High school diploma or equivalent.
• Hospitality experience required.

Reasoning Ability

• Must be able to remain calm under pressure.
• Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals.

Physical Demands

• The job entails excessive lifting of luggage and other guest requests, such as trays and packages.
• The position requires one to be on feet for most or all of the shift.
• Must be able to lift 50 lbs.
• Must be able to operate a company vehicle or golf cart safely.
• Must be able to work outdoors in all weather conditions.