Guest Services
JacksonCountyNCChamber · Cashiers, NC · 1 mo ago
Management$16–$18/hrFull-time
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Strong self-motivator and ability to motivate others
- Review daily traces to determine guest needs
- Maintain a calm & courteous attitude to ensure guest satisfaction
- Able to effectively communicate accurate information to guests and other team members
- Escort guests to their rooms with a proper and accurate tour
- Observe the property for cleanliness, and all is in order
- Absorb and prepare all reports for the guest service team
- Ensures that meeting rooms are set up for group use
- Aids with cooking school & special event set up
- Maintains bikes, bike racks, and golf cart inventories
- Completes daily rounds to ensure a 5-star appearance
- Mets and exceeds all guest requests
- Checks in and checks out, including luggage delivery and removal
- Prepares all meeting areas when groups are scheduled and any other special activities
- Sets up/ takedown of outdoor functions
- Sweeps and cobwebs the outdoor common areas of the property
- Flexibility with scheduling for weekends and holidays
- Has excellent knowledge of the property and all the activities it has to offer
- Fulfills instructions from your direct supervisor
- Knowledge of MS Office
- Aids guests with questions
- Greets guests upon arrival
- Provides safe transportation for on the property or off-property activities
- Aids with the cooking school and special event setup
- Be familiar with all of the company’s past, present & future
- Must comply with all company policies and procedures
WORK ENVIRONMENT
- General office / front desk guest reception area
- May occasionally be asked to go outside in all weather conditions