Guest Services

About the role

The Guest Services Concierge team member provides the initial introduction to our facility. Ideal candidates will possess exceptional customer service skills, pleasant telephone voice, great people skills, and the ability to multi-task while maintaining a calm, focused, and patient disposition.

Responsibilities

• Cordially and professionally greet and direct residents, visitors, callers, and staff.
• Become acquainted with staff members and their functions in order to properly route calls.
• Patient Advocate: Complete various administrative projects as directed by supervisor.
• Possess appropriate computer skills needed to effectively accomplish required tasks.
• Cooperate with other departments to facilitate communications and notification of immediate needs.
• Ability to follow procedures for medical emergencies and urgent matters.
• Perform all tasks as required including, but not limited to: generating and distributing forms accurately, performing all mail room functions for staff and residents.
• Attending Various Meetings And Functions As Required
• other duties as needed by Admissions and Administrator

Qualifications

• Exceptional customer services/sales experience.
• Some medical experience is preferred.
• Minimum requirement of a high school diploma.
• Maintain confidentiality/HIPPA at all times as it relates to resident information and business functions.
• Practice good judgment at all times.
• Dependable attendance.
• Maintain proper dress code in uniform.

Benefits

• Medical
• Dental
• Vision
• 401K
• PTO
• Opportunity for advancement

Pay

$15-$17 an hour