Guest Services

Job Summary

Live Nation Entertainment is the world's leading live entertainment and eCommerce company, comprising Ticketmaster, Live Nation Concerts, Front Line Management Group, and Live Nation Network. For more information, visit www.livenationentertainment.com.

About the role

The Guest Service member will interact with customers to provide information, handle inquiries, and resolve complaints.

Responsibilities

• Deliver exemplary customer service to maintain customer loyalty.
• Answer inbound calls or in-person inquiries to resolve customer concerns through analysis.
• Audit customer needs ensuring appropriate action is taken to meet and exceed expectations.
• Refer unresolved customer grievances to designated departments for further investigation.
• Solicit sales of new or additional services or products.
• Confer with customers by telephone or in person to provide information about products or services, take, or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as action taken.
• Show CARE by participating in the venue's sustainability program, such as implementing programs that conserve resources/prevent waste and educating fans about efforts.
• Partner with fellow band members at the end of shows to close the venue – this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricades, etc.
• Perform other tasks as assigned by the Guest Services Manager.

Qualifications

• High School Diploma or equivalent.
• At least 2 years in Customer Service and communications.
• Strong strategic thinking and creative problem-solving skills.
• Excellent verbal, written, and interpersonal communication skills.
• Acute sense of judgment, tact, and diplomacy.
• A strong sense of teamwork and ability to execute programs.
• Constant walking, climbing stairs, lifting and carrying 50 lbs+ and occasional sitting.

Benefits

The expected compensation for this position is $16.50 USD - $20.00 USD hourly. Pay is based on a number of factors including market location, qualifications, skills, and experience.

Equal Employment Opportunity

Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

Hiring Practices

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. Recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting, and search firms.