Licensing Specialist - Division of Gaming
About the Division of Gaming
Ensures that limited gaming is conducted honestly, fairly, and competitively, and is free from criminal and corrupt elements. Determines if an applicant has met all of the regulatory requirements needed to obtain an occupational license based upon a review of the documentation submitted and the results of background checks performed by the position.
Typical Day & Primary Duties
This position is responsible for manning the front desk of Gaming Division buildings, answering phones, transferring inquiries, processing visitors, accepting and processing applications, receiving payment for services, maintaining records, and handling customer service. This position greets all individuals that enter the Division's front lobby and is required to answer all questions or direct inquiries to the appropriate staff.
- Application Processing: Conducts background checks on applicants/licensees, interviews and consults with applicants on problems that may prevent licensure. Follows up on application deficiencies via written requests and makes licensing decisions in accordance with rules, regulations, and procedures. Processes applications such as changes of ownership, modifications of premises, changes of trade name and location after investigations. Mails copies of newly issued licenses to local authorities, produces licenses for trade name changes, and creates and mails new licenses for approved production tier increases/decreases.
- Administrative Support: Disseminates information and responds to licensing inquiries from the public, licensees, applicants, and staff via interpersonal contact, telephone, written correspondence, and email. Checks voicemail of the main line, returns calls, and refers complaints to appropriate sections or the Division Director. Performs front counter functions including checking in applicants, receipting funds, answering a multi-line phone system, tracking correspondence, and referring stakeholders to the Division's website.
- Investigations Support – Fingerprinting: Electronically fingerprints applicants for occupational and business licensure. Ensures fingerprints meet CBI/FBI standards for classification.
- Payment Processing: Receives payment from applicants. Reconciles cash, check, credit card, and money order receipts with the computerized cash processing system and prepares daily deposits.
Minimum Qualifications
Three (3) years of relevant experience in an occupation related to the work assigned to this position. Must meet one of the following or any combination of experience/education to equal three (3) years:
- General clerical work experience typically performed by office clerks and/or administrative assistants, including tasks such as: providing exceptional customer service in-person or via email; data entry; daily use of office software and equipment (e.g., Microsoft Office, Google Apps, scanners, printers, multi-line phone systems); typing professional correspondence and reports; reviewing data for accuracy; gathering information and compiling routine reports.
- A combination of related education and general clerical work experience equal to three (3) years.
Preferred Qualifications
- Previous experience conducting background checks utilizing national databases
- Familiarity with Division of Gaming rules and regulations
- Demonstrated excellence in customer service serving a diverse clientele
- Excellent interpersonal, verbal, and written communication skills
- Previous experience using a multi-line phone system
- Data entry skills
- Ability to work and accept supervision, follow written and oral instructions, multi-task, and maintain confidential information
- Ability to work in a high-stress environment
- Experience with licensing clientele or in a licensing/regulatory environment
Conditions of Employment
- This posting is only open to residents of the State of Colorado at the time of submitting your application.
- Applicants must successfully pass a background investigation and a tax check prior to appointment.
- Employees are in a position of public trust and must file all necessary Colorado Individual Income Tax returns and pay tax obligations as a condition of employment.
- Final candidates must complete a successful background investigation and reference check prior to appointment. Certain positions may require scheduled background investigations based on duties.
Benefits
As part of the State of Colorado, DOR offers a competitive benefits package to permanent employees:
- PERA retirement benefits including Defined Benefit Plan, Defined Contribution Plan, plus 401K and 457 plans
- Medical, Dental, and Vision insurance coverage
- Automatic Short-Term and Optional Long-Term Disability Coverage
- Life and AD&D Insurance
- Flexible Spending Accounts (FSAs)
- Family Medical Leave Act (FMLA) job protection and State of Colorado Paid Family Medical Leave (PFML)
- 11 Paid Holidays Annually and Accrued Annual and Sick Leave
- Variety of discounts on services and products through the State of Colorado's Work-Life Employment Discount Program