Licensing Specialist - Division of Gaming.
About the Division of Gaming
Ensures that limited gaming is conducted honestly, fairly, and competitively, and is free from criminal and corrupt elements. Determines if an applicant has met all of the regulatory requirements needed to obtain an occupational license based upon a review of the documentation submitted and the results of background checks performed by the position.
A Typical Day
This position is responsible for manning the front desk of Gaming Division buildings. Also is responsible for answering phones, transferring inquiries, processing visitors, accepting and processing applications, receiving payment for services, maintaining records, and handling customer service. This position greets all individuals that enter the Division's front lobby and is required to answer all questions or direct inquiries to the appropriate staff. Many questions from customers come as a result of applications, which are directly handled by this position.
Primary Duties
Application Processing
- Conducts background checks on applicants/licensees, interviews and consults with applicants on problems that may prevent licensure in order to be in compliance with suitability requirements.
- Follows up on application deficiencies via written requests to applicants and makes licensing decisions in accordance with rules, regulations, and procedures.
- Processes applications such as changes of ownership applications, modifications of premises, changes of trade name and changes of location after the investigations have been completed.
- Mails copies of newly issued Division licenses to local licensing authorities, produces licenses approved for changes of trade name and creates and mails new licenses for licensees that have been approved for a production tier increase and/or decrease.
Administrative Support
- Disseminates information and responds to licensing inquiries and requests from the public, licensees, license applicants, Division staff, and others, through interpersonal contact, telephone contact, written correspondence, and email.
- Checks voicemail of main line, returns calls and/or refers complaints to the appropriate section(s) or the Division Director.
- Performs front counter functions which include but are not limited to: checks in occupational and business license applicants; receipts funds received for applications; answers a multi-line phone system; answers questions from the public, local licensing authorities and other stakeholders.
- Tracks and follows-up on all correspondence with licensees; refers licensees and the public to the Division's website and advises where questions can be emailed.
Investigations Support – Fingerprinting
- Electronically fingerprints applicants for occupational and business licensure as well as applicants whose suitability is established by the Division.
- Ensures that fingerprints meet CBI/Federal Bureau of Investigation (FBI) standards for classification.
Payment Processing
- Receives payment from applicants concerning applications.
- Reconciles cash, check, credit cards and money order receipts from cash drawers with computerized cash processing system and prepares daily deposit of receipts in accordance with the Accounting and Financial Services (AFS) and the Division's policies, procedures and/or directives.
Minimum Qualifications
Three (3) years of relevant experience in an occupation related to the work assigned to this position. Must meet one of the following or any combination of experience/education to equal three (3) years:
- General Clerical work experience is typically performed by office clerks and/or administrative assistants, this includes, but is not limited to tasks such as:
- Providing exceptional customer service in-person or in email; interfacing with a variety of people from many levels within the organization and community.
- Data Entry including entering information into a program or database (appointments, contact information, customer records).
- Regular, daily work responsibilities utilizing equipment and software used in offices (E-Mail, Microsoft Office programs (Word, Excel, PowerPoint), Google Apps, Adobe Pro, etc.)
- Regular, daily work responsibilities utilizing computer systems, scanners, printers, copiers, fax machines and other technologies.
- Typing professional emails, letters, reports, briefings, forms, memoranda, etc.
- Reviewing and comparing data for accuracy and completeness.
- Gathering specified information and compiling routine reports.
Education and Experience Substitution: A combination of related education and general clerical work experience equal to three (3) years.
Preferred Qualifications
- Previous experience conducting background checks utilizing national databases.
- Familiar with the Division of Gaming rules and regulations.
- Demonstrated excellence in customer service; to include serving a diverse clientele.
- Excellent interpersonal skills; to include communicating with others via verbal conversation and written communication.
- Previous experience using a multi-line phone system.
- Data entry skills.
- Ability to work and accept supervision.
- Ability to follow written and oral instructions; multi-task; work with and maintain confidential information.
- Ability to work in a high-stress environment.
- Experience with licensing clientele.
- Previous experience in a licensing or regulatory environment are strongly encouraged to apply.
Conditions of Employment
- This posting is only open to residents of the State of Colorado at the time of submitting your application.
- Applicants must successfully pass a background investigation and a tax check prior to appointment to positions in the Gaming Division.
- Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.
- As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy.
- Final candidates must also complete a successful background investigation and reference check prior to appointment.
- Certain positions based on duties may require scheduled background investigations.