Licensed Insurance Customer Care Representative (P&C Producer License Required) - Farmers Workplace

About the role

The Position
If you are the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with Farmers. This position is a critical part of Farmers Insurance as it supports our customers and agents.

Responsibilities

• Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements.
• Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms.
• Evaluate and interpret policy information within prescribed authority limits.
• Access account information and communicate while working in multiple systems.
• Use account information, deep product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations or decisions.
• Document customer interactions and outcomes thoroughly in system.
• Escalate unresolved issues requiring advanced support for further resolution.
• Build knowledge and acumen through self-directed learning.
• Stay informed about underwriting and policy guidelines and other updates including compliance and legal requirements.
• Help maintain department knowledge resources to keep them current.
• Partner with various departments including Policy Support, Claims and Underwriting to respond to customer inquiries.
• May work with external vendors to further address customer needs.
• Adhere to assigned, tightly regulated schedule and follow procedures for requesting time off.

Requirements

Experience Requirements
Minimum of 1-3 years customer service.
1 year of experience in call center environment, insurance or related field preferred.
Experience providing customer support within a high-volume, complex environment preferred.
Strong technical aptitude:
Intermediate computer skills with ability to navigate multiple systems simultaneously.
Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity.
Experience with Microsoft Office suite of tools preferred.
Education Requirements
High School Diploma or equivalent required.
IMPORTANT: An active Property & Casualty (P&C) Producer Agent License is required for this position.
Adjuster, Personal Lines and Life And Health licenses do not meet the preferred licensing requirement.
If you are not sure what license you have please follow this link: https://nipr.com/licensing-center/look-up-a-national-producer-number

Qualifications

Physical Actions
This role, whether performed virtually or in an office setting, will include normal and customary distractions, noise, and interruptions. Sit or stand for extended periods of time, up to a full work shift. Occasionally reach overhead and below the knees, including bending, twisting, pulling, and stooping. Occasionally move, lift, carry, and place objects and supplies weighing 0-10 pounds without assistance. Listen to, interpret, and differentiate auditory information (example others speaking) at normal speaking levels with or without correction. Verify and read information. Locate material, resources, and other objects. Ability to continuously operate a computer for extended periods of time, up to a full work shift. Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

Skills

None specified in the job posting.

Benefits

• Compensation
  Pay can range from $22.89-$24.35/hour based on location.
• Annual performance-based bonus potential up to 10%.
• Total Rewards Program to help secure your financial future and preserve your health and well-being including:
• 401(k) Plan
• Generous PTO
• Tuition Reimbursement
• Paid Training
• much more.

Pay

Pay can range from $22.89-$24.35/hour based on location.

Schedule

Start Date: Tuesday, September 1st, 2026
Onboarding (first week - Sept. 1st - 4th): 8:30 AM – 5:00 PM MT7:30 AM – 4:00 PM PT
Training And Post Training Shift: Monday-Friday 10:30 AM – 7:00 PM MT 9:30 AM – 6:00 PM PT
Department Operating Hours: Monday–Friday: 7:00 AM – 8:00 PM CT / Saturday: 8:00 AM – 4:30 PM CTMonday–Friday: 6:00 AM – 7:00 PM MT/ Saturday: 7:00 AM – 3:30 PM MT Monday–Friday: 5:00 AM – 6:00 PM PT / Saturday: 6:00 AM – 2:30 PM PT
Shifts could include Saturdays in the future.