Farmers Insurance Licensed Customer Service Rep

About the role

As a member of the Customer Experience Team at Farmers Insurance - Guettler Insurance Agency, you will play a crucial role in delivering exceptional service to our valued clients. You will be the friendly voice of our agency, assisting clients with their inquiries and providing them with the information they need to make informed decisions.

Responsibilities

- Handle inbound calls from clients, providing assistance and addressing their inquiries. - Process policy changes and updates accurately and efficiently. - Assist clients with billing and payment inquiries. - Educate clients about insurance coverage options and recommend and cross-sell suitable products. - Maintain a thorough understanding of insurance policies and regulations.

Requirements

- Excellent communication skills, including phone, verbal, and written communication. - A friendly and customer-service-oriented attitude. - Strong problem-solving skills and attention to detail. - Ability to multitask and work well under pressure. - Proficiency in using computer systems and software.

Qualifications

- P&C licensed (extra consideration for candidates who are life & health licensed or willing to get licensed). - Handle inbound calls from clients, providing assistance and addressing their inquiries. - Process policy changes and updates accurately and efficiently. - Assist clients with billing and payment inquiries. - Educate clients about insurance coverage options and recommend and cross-sell suitable products. - Maintain a thorough understanding of insurance policies and regulations.

Skills

- Excellent communication skills. - Friendly and customer-service-oriented attitude. - Strong problem-solving skills and attention to detail. - Ability to multitask and work well under pressure. - Proficiency in using computer systems and software.

Benefits

- Annual Base Salary + Commission + Bonus Opportunities. - Career Growth Opportunities. - Paid Time Off (PTO). - Flexible Schedule. - Mon-Fri Schedule. - Licensing Reimbursement. - In Person Training. - Health Insurance. - Bonus. - Hands on Training. - 8 Paid Holidays. - Weekly Team Meetings. - Daily CSR Huddles. - Commissions on Every Cross-Sell. - Award Winning Agency.

Pay

Salary Range: $40,000.00 - $65,000.00 per year

Schedule

Full-Time Mon-Fri Schedule

Location

4380 S Macadam Ave Ste 150, Portland, OR, 97239, US

Job Type

Full-Time

Job Category

Customer Service Representative

Remote Type

No