Licensed Healthcare Agent Training Specialist

About the role

Nasium Training, LLC (Nasium Training) is a workforce development subsidiary of UMA Education, Inc., a nonprofit organization that offers accredited allied healthcare training curriculum. Nasium Training collaborates with UMA Education, Inc., AI Education, LLC, and a CME division to provide customized healthcare training opportunities to employer partners.

Responsibilities

• Onboard new team members with an emphasis on helping them learn their job role and connect with our culture.
• Design and facilitate training curriculum tailored to call center roles, including presentations, job simulations, role-playing exercises, web-based courses, videos, and other blended learning materials.
• Engage with team members and managers to assess ongoing training needs on process, procedures, systems, and regulatory updates.
• Discuss career-pathing opportunities with managers to align training with departmental growth.
• Provide regular feedback to directors and managers on individual and team performance.
• Identify knowledge gaps based on individual and team performance, aligning with organizational processes. Measure training outcomes.
• Assist in collecting and compiling course survey feedback to enhance training quality.
• Ensure new hires complete mandatory training on health, safety, and compliance requirements/practices. Support leadership on remediating team member compliance violations.
• Collaborate with team members on camera and in digital workspaces and virtual events.
• Lead, coach, and develop team members, fostering a culture of wellness, recognition, and engagement. Create a supportive and open environment for coaching conversations. Provide constructive feedback on progress. Help mentees define their goals and understand why they matter. Offer guidance and resources to overcome obstacles.

Qualifications

• Licensed Healthcare Agent (varies by state)
• 2-40 License (Health Insurance)
• Preferred: 2-40 and 2-15 (Life Insurance) license
• Bachelor's Degree plus 3 years LHA experience
• State-specific licensing requirements to be defined if needed

Skills

• Licensed Healthcare Agent (various states)
• 2-40 License (Health Insurance)
• 2-40 and 2-15 (Life Insurance) license preferred
• Bachelor's Degree
• 3 years LHA experience
• Any degree or equivalent experience, especially in education, instructional design, or related fields
• Training, instructional design or related certification
• Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Microsoft Teams
• Other skills or abilities – instructional design, professional services/consulting, Adobe Creative Suite, project management, teambuilding, data analysis and influence

Benefits

As an Adjunct team member, you will have access to the following benefits:

• 401k (eligible upon completion of 90 days of employment and must be at least 18 years of age)

Pay

TBD

Schedule

TBD