Licensed Healthcare Agent

Key Responsibilities

• Respond to inbound warm leads from pet parents interested in pet insurance policies
• Use a consultative approach to assess customer needs and recommend appropriate coverage
• Educate customers on policy details, coverage options, and benefits
• Confidently and empathetically address objections to build trust
• Guide customers through the enrollment process and ensure accurate documentation
• Maintain enrollment targets while ensuring regulatory compliance
• Utilize internal systems to provide a seamless customer experience
• Collaborate with insurance partners and maintain knowledge of Chewy’s pet insurance offerings
• Handle healthcare and customer service inquiries via phone, email, and chat as needed

Qualifications

• Active General Lines for Property & Casualty Insurance license in your home state (required)
• Ability to obtain and maintain non-resident licensure in all 50 U.S. states
• Pass a background check, additional insurance screenings, and fingerprinting as required
• 2+ years of insurance sales experience preferred
• 2+ years of customer service experience
• Strong consultative selling and objection-handling skills
• Excellent communication skills
• Familiarity with pet insurance or the broader insurance industry is a plus
• Comfortable using multiple systems for data entry and customer interaction
• Flexibility to work shifts, including evenings, weekends, and potential overtime

Training

Three weeks of virtual training
Monday through Friday
9:00 AM – 5:30 PM ET

Technical Requirements (Remote Work)

• Reliable wired internet connection (minimum 30 Mbps download / 10 Mbps upload)
• Dedicated, distraction-free workspace
• Cell phone or tablet for two-factor authentication
• Ability to receive SMS messages and phone calls
• Compliance with insurance licensing location requirements