Licensed Healthcare Agent

About the Role

Join the Connexion Point Team as a licensed Medicare agent in a loyalty and retention role. You'll work with existing Medicare members through service-focused, consultative conversations, helping them understand their coverage, resolve concerns, and stay engaged. This is a lower-pressure environment where relationships matter.

Pay

$19.00/hr. base pay with a seasonal incentive opportunity of $500-$1,000 tied to quality, retention, and member engagement.

Benefits

• Paid training and AHIP certification covered
• Non-resident licenses and renewals covered
• Continuing education credits

Schedule

Training runs Monday through Friday. Once AEP begins, you'll move to an assigned production schedule that includes at least one weekend day per week. This is a seasonal role running through AEP/OEP, with potential for extended opportunities based on performance.

Responsibilities

• Handle inbound and outbound calls with existing Medicare members, focused on retention, education, and issue resolution
• Guide members through their coverage options and next steps without high-pressure tactics
• Meet performance expectations around call quality, member engagement, retention metrics, and schedule adherence
• Keep communication current with your supervisor and team
• Attend team meetings and training sessions throughout the season

Requirements

• Active Health or Health & Life license
• Minimum 1 year of Medicare experience
• Comfortable working across multiple software systems
• Strong communicator with a service-first approach
• Able to work a schedule that includes at least one weekend day during AEP
• Home office setup that meets remote work requirements
• Willing to complete a background check
• Basic computer skills and tech knowledge

Preferred Qualifications

• Telesales or contact center experience
• Familiarity with Medicare Advantage, retention programs, or loyalty-based outreach

About Connexion Point

Connexion Point, an Integrity Marketing company, specializes in customized contact center services. We help consumers make informed healthcare choices by connecting the healthcare industry to their consumers, and consumers to their healthcare. Headquartered in South Jordan, Utah, we are one of the fastest-growing companies in the U.S.

About Integrity

Integrity is one of the nation’s leading independent distributors of life, health, and wealth insurance products. With a strong insurtech focus, Integrity embraces innovation to serve agents and clients. Headquartered in Dallas, Texas, Integrity supports hundreds of thousands of independent agents who serve millions of clients nationwide. The company offers competitive compensation, benefits, and professional growth opportunities in a supportive, family-like environment.