Licensed Healthcare Agent

Connexion Point, an Integrity Marketing company, specializes in customized contact center services. We help consumers make informed healthcare choices by connecting the healthcare industry to their consumers, and consumers to their healthcare.

About the role

We are looking for experienced and licensed Medicare agents to support individuals eligible for Dual Special Needs Plans (DSNP) through compassionate, consultative telesales conversations. In this role, you’ll connect with prospective members, often navigating both Medicare and Medicaid, helping them understand their coverage options, answer questions, and guide them through enrollment with clarity and care. While this is a sales position, the focus is on building trust, simplifying complex benefits, and delivering a supportive, respectful experience for every individual you assist.

Responsibilities

• Handle inbound and outbound calls with prospective DSNP Medicare members, focused on sales, education, and enrollment
• Guide individuals through Dual Special Needs Plan options, helping them understand Medicare and Medicaid benefits and eligibility
• Support prospects through the enrollment process with clarity, accuracy, and a high level of care
• Meet performance expectations around sales goals, call quality, conversion metrics, and schedule adherence
• Keep communication current with your supervisor and team
• Attend team meetings and training sessions throughout the season

Requirements

• Active Health or Health & Life license
• Minimum 1 year of Medicare experience
• Comfortable working across multiple software systems
• Strong communicator with a service-first approach
• Able to work a schedule that includes at least one weekend day during AEP
• Home office setup that meets remote work requirements
• Willing to complete a background check
• Basic computer skills and tech knowledge

Preferred Qualifications

• Telesales or contact center experience
• Familiarity with Medicare DSNP

Benefits

• $18.00/hr base pay
• Seasonal incentive opportunities
• Paid training and AHIP certification covered
• Non-resident licenses and renewals covered
• Continuing education credits
• Remote/work-from-home

Schedule

Training runs Monday through Friday. Once AEP begins (October 1), you'll move to your assigned production schedule from our Workforce Management team. Production schedules include at least one weekend day per week. This is a seasonal role running through AEP/OEP. Our best-performing agents are considered for extended opportunities as client needs allow.