Licensed Health Insurance Rep (Bilingual: Spanish / English) Remote

About the Role

Join our award-winning “One Concentrix” team as a remote Licensed Health Insurance Representative. We’re looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world’s best-known brands. This is a seasonal role through December 7, 2026, with an opportunity to extend employment in a different role.

Must have an active resident Health Insurance License with preferably no appointments. Military veterans are encouraged to apply. Bilingual candidates (Spanish/English) are encouraged to apply, with a differential available.

Responsibilities

• Educate customers on policy options and documentation, clearly explaining the required steps or updates.
• Identify opportunities to share additional products that align with the customer’s needs.
• Demonstrate empathy and active listening, ensuring every customer feels heard and supported throughout the interaction.
• Navigate multiple systems simultaneously while maintaining a smooth and engaging customer conversation.
• Document interactions thoroughly to ensure accuracy, consistency, and continuity of service.
• Engage with customers via an outbound channel.
• Work from a quiet, distraction-free home environment, maintaining professionalism in all communications.
• Deliver expert customer experiences with a positive attitude.

Note: This is NOT a sales position.

Requirements

• Six months of customer service experience.
• Active resident license to sell health insurance.
• High school diploma or GED.
• Proficiency in fast-paced multitasking.
• Eagerness to learn new technologies.
• Passion for helping others with a patient and empathetic nature.
• Ability to pass a background check.
• Must reside in the United States or have a valid U.S. address for residence.

Benefits

• Base salary range: $21.00 – $23.00/hr (pay rate will not be below the applicable minimum wage), plus incentives aligned with individual and company performance.
• Medical, dental, and vision insurance.
• Comprehensive Employee Assistance Program (EAP).
• Registered retirement savings plan.
• Paid time off and holidays.
• Paid training days.
• DailyPay enrollment option to access pay early.
• Paid training and performance-based incentives.
• Lucrative employee referral bonus opportunities.
• Company networking opportunities with organized groups (e.g., Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, OneEarth Champions, and more).
• Health and wellness programs with trained partners.
• Mentorship programs supporting career growth.
• Work-from-home convenience.
• Programs and events supporting diversity, equity, inclusion, global citizenship, sustainability, and community support.
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, and more.

Schedule

This is a remote, work-from-home position. The role is seasonal through December 7, 2026, with potential opportunities to extend employment in a different role.

Physical and Mental Requirements

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.