Licensed Health Insurance Rep (Bilingual Spanish / English) - Remote

About the role

We’re looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)

Responsibilities

• Respond to inbound customer and agent inquiries related to policy coverage, billing, and service using clear and confident communication.
• Sell insurance products by gathering information, generating quotes, and binding policies while meeting performance goals.
• Identify opportunities for cross-selling and upselling additional products that align with the customer’s needs.
• Demonstrate empathy and active listening, ensuring every customer feels heard and supported throughout the interaction.
• Educate customers on policy options and documentation, clearly explaining the required steps or updates.
• Navigate multiple systems simultaneously, while maintaining a smooth and engaging customer conversation.
• Document interactions thoroughly to ensure accuracy, consistency, and continuity of service.
• Deliver expert customer experiences…with a smile.

Requirements

• Must be able to pass a language assessment for Spanish
• Six months of customer service experience
• Active resident license to sell health insurance
• High school diploma or GED
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Passion for helping others with a patient and empathetic nature
• Ability to pass a background check

Qualifications

• Bilingual not required but encouraged to apply
• Must reside in the United States or have a valid U.S. address for residence

Benefits

• The base salary range for this position is $19.95 – $23.50/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance.
• Benefits available to eligible U.S. employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.
• DailyPay enrollment option to access pay "early," when you want it
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Work-from-home convenience
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

What's In It For You

• We champion our people. That’s why we invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our clients.
• We offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.

Equal Employment Opportunity

We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

Physical And Mental Requirements

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.