Health Insurance Representative (Remote)

About The Company

Concentrix is a global leader in customer experience outsourcing, renowned for its innovative approach to transforming client interactions through technology-driven solutions and dedicated service. Recognized repeatedly as one of the world's best workplaces, Concentrix fosters an inclusive, dynamic, and award-winning culture that values diversity, collaboration, and continuous growth. With a commitment to delivering exceptional customer service, the company partners with some of the most recognized brands across various industries, helping them enhance their customer engagement strategies. Concentrix's core philosophy revolves around empowering its employees, promoting a people-first environment, and investing in their professional development to ensure long-term success for both individuals and the organization.

About The Role

Join our award-winning "One Concentrix" team as a remote Licensed Health Insurance Representative. In this role, you will serve as a vital point of contact for customers seeking information, support, and solutions related to health insurance policies. You will respond to inbound inquiries, provide expert guidance on policy options, assist with billing and coverage questions, and facilitate the sale of insurance products. This position offers a unique opportunity to work from the comfort of your home while contributing to a global organization that values innovation, inclusivity, and professional growth. As a licensed representative, you will leverage your knowledge and skills to deliver personalized, empathetic customer experiences, ensuring client satisfaction and fostering trust. The role is seasonal through December 2026, with potential for extension and career advancement within the company.

Qualifications

• Active resident license to sell health insurance
• Minimum of six months customer service experience
• High school diploma or GED equivalent
• Proficiency in managing multiple tasks in a fast-paced environment
• Strong communication skills with a focus on clarity and confidence
• Ability to quickly learn and adapt to new technologies and systems
• Empathetic, patient, and eager to assist others
• Ability to pass a background check
• Must reside in the United States or have a valid U.S. address
• Bilingual skills (Spanish/English) are encouraged but not required; additional compensation available for bilingual candidates
• Availability for seasonal employment through December 7, 2026, with potential for future roles

Responsibilities

• Respond to inbound customer and agent inquiries regarding policy coverage, billing, and service issues using clear and professional communication
• Assist customers in selecting appropriate insurance products by gathering information, generating quotes, and binding policies
• Identify opportunities for cross-selling and upselling additional insurance products aligned with customer needs
• Demonstrate empathy and active listening to ensure customers feel heard and supported during interactions
• Educate customers on policy options, documentation requirements, and procedural updates
• Navigate multiple systems simultaneously to provide seamless and engaging service experiences
• Document all interactions accurately and thoroughly to maintain consistency and service quality
• Maintain a professional demeanor and environment while working remotely in a distraction-free setting
• Deliver exceptional customer service with a positive attitude and attention to detail

Benefits

• Competitive base salary ranging from $19.00 to $23.00 per hour, complemented by performance-based incentives
• Access to DailyPay for early wage access
• Paid training programs to ensure readiness and success in the role
• Lucrative employee referral bonus opportunities
• Comprehensive health benefits including medical, dental, and vision insurance
• Retirement savings plan options
• Paid time off and holiday leave
• Employee assistance programs supporting mental health and well-being
• Opportunities to engage in company-sponsored networking groups and diversity initiatives
• Participation in health and wellness programs and mentorship opportunities
• Flexible work-from-home environment promoting work-life balance
• Recognition events and celebrations such as Concentrix Day and Customer Service Week
• Additional perks designed to enhance employee experience and engagement