License Research Specialist
The Home Depot · Atlanta, GA · 1 mo ago
OTHRFull-time
Key Responsibilities
- 40% Vendor negotiation for services and support for all AHS programs
- Researches new and existing vendors for offerings; requests data; analyzes vendor response. Selects and implements Service-Level Agreements (SLAs).
- Supervises the daily operations of Program RIMs; examines current in-house procedures; identifies and implements process improvements; trains associates in new procedures; monitors performance and provides performance feedback to DIMs.
- Develops and facilitates training to SPs & field team on regulatory license requirements and permits, federal regulations and other compliance issues as needed or requested.
- Partners with Help Desk, New Store Staging, and stores to resolve equipment supply issues and transitions to new products.
- Partners with Install Accounting, Legal, and service providers to resolve monetary and unit issues.
- Works with internal groups (Store Operations, Merchandising, FSMs,) to identify, select, and forecast installation sources.
Research and Determine License, Code, and Permit Requirements
- Researches and determines license, code, and permit requirements by jurisdiction for Home Depot installation programs market entry or expansions and communicates requirements to field team and Service Providers.
- Serves as the escalation point for SPs and the Home Depot field team to dispute/escalate license requirements dictated from state regulatory agencies and/or local municipalities.
Project Management
- Project manages requirements for national roll-outs, expansions into new markets, store relocations and new store openings to ensure adherence to all applicable local regulatory license/permitting/code requirements.
Audit and Certification
- Responsible for conducting quarterly random Service Provider license & regulatory certifications audits to ensure compliance with state and or local requirements.
- Communicates audit findings and recommended action plans to Service Providers and initiates fines as appropriate based on SPRG and audit results.